Remote Customer Success Manager — Onboarding & Growth

Somewhere; Philippines; Remote; PHP 962,000 - 1,153,000; Full time

Benefits offered by this job

Performance bonuses

Remote work from home

Job summary

Somewhere is seeking a Customer Success Manager to be the primary relationship owner for clients throughout their engagement, from onboarding to renewal, in a fast-paced remote startup.

You will coordinate with production teams, manage HubSpot CRM records, track engagement, and drive client satisfaction, retention, and opportunities for growth across our podcast production and content marketing services.

Qualifications

• 3+ years of experience in customer success, account management, or client services.
• Strong HubSpot CRM experience and ability to manage multiple client relationships.
• Excellent written and verbal English communication; remote work experience.

Responsibilities

• Onboard new clients and maintain ongoing client satisfaction.
• Coordinate between clients and production teams to ensure timely delivery.
• Manage follow-ups, reminders, and client workflows in HubSpot.
• Monitor client health metrics and report on KPIs.
• Collaborate with sales on renewals and upsell opportunities.

Skills

Customer success

HubSpot CRM

English communication

Remote startup environment

Project coordination

Tools

HubSpot CRM

ClickUp

Job description

Somewhere is seeking a Customer Success Manager to be the primary relationship owner for clients throughout their engagement, from onboarding to renewal, in a fast-paced remote startup.

You will coordinate with production teams, manage HubSpot CRM records, track engagement, and drive client satisfaction, retention, and opportunities for growth across our podcast production and content marketing services.