Remote SaaS Customer Success: Activation & Retention Pro

Huzzle.com; Philippines; Remote; PHP 3,783,000 - 5,675,000; Full time

Benefits offered by this job

Competitive compensation

Bonuses

Growth opportunities

Mentorship

Job summary

Huzzle.com connects talent with leading companies across the UK, US, Canada, Europe, and Australia. We are seeking a high-energy Customer Success Specialist for a fast-growing US-based SaaS company serving the restoration industry.

This remote role drives activation and retention through proactive outreach and disciplined communication. You will respond quickly to trial signups, manage a high-volume outbound schedule, and guide users through onboarding and platform setup.

Qualifications

• Experience in high-volume outbound environments is essential.
• Background in Customer Success, SaaS onboarding, or Sales Development.
• Ability to troubleshoot technical software and guide non-technical users.

Responsibilities

• Respond to new trial signups within 5 minutes to engage users.
• Manage a high-volume outbound schedule with 30+ calls daily.
• Own onboarding by scheduling training sessions and daily live sessions.
• Guide new users through platform setup within 72 hours to support retention.
• Monitor account health and intervene with at-risk users to prevent churn.
• Maintain CRM hygiene by logging interactions and updates in HubSpot.
• Drive accounts toward activation and collect daily testimonials.

Skills

Outbound calling

SaaS onboarding

CRM management

Communication

Problem solving

Education

Bachelor's degree

Tools

HubSpot

Job description

Huzzle.com connects talent with leading companies across the UK, US, Canada, Europe, and Australia. We are seeking a high-energy Customer Success Specialist for a fast-growing US-based SaaS company serving the restoration industry.

This remote role drives activation and retention through proactive outreach and disciplined communication. You will respond quickly to trial signups, manage a high-volume outbound schedule, and guide users through onboarding and platform setup.