Remote SaaS CSM: Activation & Growth

Huzzle; Philippines; A distancia; PHP 3.279.000 - 4.918.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Performance-based bonuses

Mentorship & growth opportunities

Descripción de la vacante

Huzzle seeks a high-energy Customer Success Specialist for a US-based SaaS company serving the restoration industry. You will drive activation, onboarding, and retention in a remote, growth-stage environment.

Respond to trial signups within 5 minutes, perform 30+ outbound calls daily, and run 4 onboarding sessions plus 2 live sessions daily. Guide setup within 72 hours and monitor account health to prevent churn.

Formación

• Proven experience in a high-volume outbound calling environment.
• Experience in Customer Success, SaaS onboarding, or Sales Development (SDR).
• CRM discipline with HubSpot or similar tools.

Responsabilidades

• Respond to new trial signups within 5 minutes to engage early.
• Manage 30+ outbound calls daily to trial users and inactive accounts.
• Own onboarding by scheduling at least 4 trainings and 2+ live sessions daily.
• Guide new users through platform setup within 72 hours for retention.
• Proactively monitor account health and intervene with at-risk users.
• Maintain CRM hygiene by logging every interaction in HubSpot.
• Drive activation and expansion while collecting daily testimonials.

Conocimientos

Outbound calling

CRM management

SaaS onboarding

Account health monitoring

Communication

Herramientas

HubSpot

Descripción del empleo

Huzzle seeks a high-energy Customer Success Specialist for a US-based SaaS company serving the restoration industry. You will drive activation, onboarding, and retention in a remote, growth-stage environment.

Respond to trial signups within 5 minutes, perform 30+ outbound calls daily, and run 4 onboarding sessions plus 2 live sessions daily. Guide setup within 72 hours and monitor account health to prevent churn.