Remote SaaS Support & Training Specialist

Sms360; Hinoba-an; Hybrid; PHP 335,000 - 469,000; Full time

Job summary

SMS360 is seeking a Customer Support Specialist to assist clients with product support, training, and communications to ensure a smooth software experience. This remote role is based in the Philippines, offering the opportunity to support a U.S.-headquartered EHS software provider.

You will proactively reach out to clients via video and email, provide training support, and deliver effective product assistance to blue-chip customers. Strong attention to detail is valued.

Responsibilities

• proactive client outreach via video / email
• Training support
• Product support

Job description

SMS360 is seeking a Customer Support Specialist to assist clients with product support, training, and communications to ensure a smooth software experience. This remote role is based in the Philippines, offering the opportunity to support a U.S.-headquartered EHS software provider.

You will proactively reach out to clients via video and email, provide training support, and deliver effective product assistance to blue-chip customers. Strong attention to detail is valued.