Remote Customer Experience Specialist – Growth & Support

MicroSourcing; Manila; Remote; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Competitive pay

Healthcare coverage

Paid time off

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring a Customer Experience Representative to handle inquiries across phone, email, and live chat, while verifying orders and processing returns. You will upsell products and maintain CRM notes as part of a fast-paced remote team.

The role requires strong English communication, a reliable home setup with 25 Mbps+ internet, and the ability to switch between channels on shifting schedules. Join a diverse, supportive workplace that values your 100% YOU.

Qualifications

• Must have strong English verbal and written communication.
• Typing speed 50–55 words per minute with high accuracy.
• Private quiet work environment with 25 Mbps+ internet and backup.
• Willing to work in shifting schedules and multiple channels (voice, chat, email).

Responsibilities

• Answer inbound inquiries via phone, email, and live chat.
• Verify orders and shipping details.
• Process returns, exchanges, and refunds.
• Upsell products during interactions and log notes in CRM.

Skills

Excellent communication

Typing speed 50–55 WPM

Private home setup 25+ Mbps

Channel flexibility

Attendance commitment

Tools

Zendesk

Salesforce

Live chat tools

Job description

MicroSourcing is hiring a Customer Experience Representative to handle inquiries across phone, email, and live chat, while verifying orders and processing returns. You will upsell products and maintain CRM notes as part of a fast-paced remote team.

The role requires strong English communication, a reliable home setup with 25 Mbps+ internet, and the ability to switch between channels on shifting schedules. Join a diverse, supportive workplace that values your 100% YOU.