Remote Customer Service & Technical Support Specialist

eFlexervices; Baguio; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive salary and benefits

HMO coverage

Optical reimbursements

Flexible work options

Job summary

eFlexervices is seeking a Customer Service/Technical Support Representative to assist US clients via chat, email, and screen sharing. You will build lasting relationships with stakeholders, provide product information, and resolve issues efficiently to ensure client satisfaction.

The ideal candidate has at least 1 year of BPO experience, proficiency with CRM tools, and excellent written and verbal communication. A flexible work arrangement includes remote or hybrid options depending on location.

Qualifications

• 1 year of experience in customer support or technical support in a BPO setting.
• Strong communication skills, both written and spoken, with attention to detail.
• Ability to operate CRM tools and navigate screen sharing.
• Organized, time-efficient, and capable of handling fast-paced environments.
• Willingness to support US clients and communicate with C-level stakeholders.

Responsibilities

• Support US clients by addressing customer tickets across channels (chat, email, screen share).
• Develop and maintain long-term relationships with stakeholders in the assigned account.
• Provide stellar customer service to client customers via chat, email, and screen sharing.
• Document customer feedback and insights for the client.
• Troubleshoot product issues and reproduce bugs until resolution is reached.
• Create self-help content such as knowledge base articles and video snippets.
• Conduct regular video conference meetings with the client to share updates and best practices.

Skills

CRM experience

Screen sharing

Excellent communication

Time management

Detail oriented

Tools

Salesforce

HubSpot

Zoho

Job description

eFlexervices is seeking a Customer Service/Technical Support Representative to assist US clients via chat, email, and screen sharing. You will build lasting relationships with stakeholders, provide product information, and resolve issues efficiently to ensure client satisfaction.

The ideal candidate has at least 1 year of BPO experience, proficiency with CRM tools, and excellent written and verbal communication. A flexible work arrangement includes remote or hybrid options depending on location.