Remote Customer Support Specialist — Chat & Email

STACKph; Muntinlupa; On-site; PHP 200,880 - 312,480; Full time

Benefits offered by this job

13th Month Pay

Employee Loan

Pag-Ibig Fund

Free Meals

Gym Membership

Job summary

STACKph is hiring a Customer Service Representative to handle inquiries via chat and email, delivering exceptional service in a remote setup, with flexible scheduling. You will assist customers, troubleshoot issues, and maintain records of interactions while prioritizing tasks and following up on outstanding items.

You will collaborate with teammates to improve satisfaction and operational efficiency, educate customers about products, and ensure accurate information is provided.

Qualifications

• High school diploma or equivalent preferred.
• 0–2 years of customer service experience preferred.
• Proficient in English; strong problem-solving skills.
• Excellent communication skills; team player; adaptable to changing environments.
• Ability to handle multiple tasks and prioritize effectively.

Responsibilities

• Provide exceptional customer service via various channels including chat and email.
• Assist customers with inquiries, troubleshooting, and issue resolution.
• Maintain records of customer interactions and follow up on outstanding issues.
• Collaborate with team members to improve customer satisfaction and operational efficiency.
• Educate customers about products and services, ensuring they have the information needed.

Skills

English proficiency

Problem solving

Teamwork

Adaptability

Salesforce (optional)

Education

High school diploma or equivalent

Tools

Salesforce

Job description

STACKph is hiring a Customer Service Representative to handle inquiries via chat and email, delivering exceptional service in a remote setup, with flexible scheduling. You will assist customers, troubleshoot issues, and maintain records of interactions while prioritizing tasks and following up on outstanding items.

You will collaborate with teammates to improve satisfaction and operational efficiency, educate customers about products, and ensure accurate information is provided.