Senior Remote Chat Support Specialist (SaaS)

Sinch; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

Sinch is seeking a dedicated Customer Support Representative to assist customers during US hours. This remote role involves engaging with customers via chat, email, and phone, ensuring their success with SimpleTexting products.

The ideal candidate will have experience in live chat support for software platforms and be skilled in communicating technical information effectively. Sinch fosters an inclusive environment and is committed to equal opportunity employment.

Qualifications

• At least 1 year of experience providing live chat customer support for a software/SaaS platform.
• Demonstrable skills in critical thinking and communication.
• Highly organized with the ability to manage multiple projects.

Responsibilities

• Respond to inquiries via online chat, email, and phone.
• Clarify customer needs and provide solutions.
• Participate in writing help documentation.
• Escalate bugs to the tech support team.

Skills

Live chat customer support

Technical translation for non-technical audiences

Critical thinking

Creative problem-solving

Communication

Time management

Familiarity with chat and CRM platforms

Education

Bachelor’s degree in a related field

Job description

Sinch is seeking a dedicated Customer Support Representative to assist customers during US hours. This remote role involves engaging with customers via chat, email, and phone, ensuring their success with SimpleTexting products.

The ideal candidate will have experience in live chat support for software platforms and be skilled in communicating technical information effectively. Sinch fosters an inclusive environment and is committed to equal opportunity employment.