Remote QA Manager - Lead, Coach & Elevate CX Quality

Ttecjobs; Philippines; Remote; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

PTO

Healthcare benefits

Tuition reimbursement

Job summary

TTEC is seeking a Quality Assurance Manager to lead and mentor a remote team in the Philippines. You’ll motivate associates to stay on track with goals, resolve issues promptly, and interpret data to drive improvements in overall call quality and customer experience on every contact.

You’ll report to the Quality Assurance Senior Manager and act as a role model by encouraging career mobility, delivering coaching, and providing training that equips your team with the right tools to succeed in a

Qualifications

• Minimum 1 year call center or equivalent work experience.
• Demonstrated leadership and mentoring ability.
• Ability to interpret data and convert insights into action.
• Experience coaching and developing a team for performance.
• Strong communication skills and empathy in leadership.

Responsibilities

• Lead and mentor a remote QA team to meet goals and standards.
• Coach associates, coordinate training, and resolve issues across projects.

Skills

Leadership

Mentoring

Data interpretation

Training

Communication

Team management

Problem solving

Job description

TTEC is seeking a Quality Assurance Manager to lead and mentor a remote team in the Philippines. You’ll motivate associates to stay on track with goals, resolve issues promptly, and interpret data to drive improvements in overall call quality and customer experience on every contact.

You’ll report to the Quality Assurance Senior Manager and act as a role model by encouraging career mobility, delivering coaching, and providing training that equips your team with the right tools to succeed in a