Quality Assurance Manager - Lead & Elevate CX Team

TTEC; Lipa; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

TTEC in Lipa, Batangas, Philippines is seeking a Quality Assurance Manager to lead a dynamic QA team on produced customer experiences. You will coach, mentor, and motivate associates, guiding them to achieve client goals while ensuring high-quality service across calls.

You will report to the QA Senior Manager and foster a performance-driven culture, focusing on data-driven improvements, training, and career development for team members.

Qualifications

• Minimum 1 year call center or equivalent work experience.
• Proven ability to coach and mentor teams to meet performance goals.
• Strong data interpretation and reporting skills.
• Customer-focused leadership with problem-solving mindset.

Responsibilities

• Coach associates to meet company and client goals and manage training on updates.
• Manage multiple tasks, monitor attendance, and maintain team productivity.

Skills

Leadership

Coaching

Mentoring

Data interpretation

Quality assurance

Call center experience

Job description

TTEC in Lipa, Batangas, Philippines is seeking a Quality Assurance Manager to lead a dynamic QA team on produced customer experiences. You will coach, mentor, and motivate associates, guiding them to achieve client goals while ensuring high-quality service across calls.

You will report to the QA Senior Manager and foster a performance-driven culture, focusing on data-driven improvements, training, and career development for team members.