Remote Quality Assurance Specialist - Elevate CX

Percepta LLC; Lapu-Lapu; On-site; PHP 279,000 - 391,000; Part time

Job summary

TTEC, a global leader in customer experience, is seeking a Temporary Quality Assurance Specialist to join our remote Philippines team. You will evaluate customer interactions, pinpoint patterns, and support performance training.

You’ll report to the QA Team Lead, audit KPIs, review procedures, coordinate audits, and help develop SOPs and quality documentation. Flexible to work on-site/remote as needed.

Qualifications

• High school diploma or equivalent.
• 6 months or more of customer service and call center experience.
• Understanding, interpreting, and manipulating data for reporting.

Responsibilities

• Audit KPIs for operations and review customer service interactions.
• Evaluate procedures across communication channels and future quality reviews.
• Coordinate logistics audits and report results.
• Calibrate evaluation processes with the Customer Service department.
• Assist with SOPs, QSDD, quality forms and recognition programs.
• Analyze quality reports and develop necessary reports.
• Support special projects including training development.
• Perform duties on-site, off-site, or remote as needed.

Skills

Customer service

Data analysis

Education

High school diploma

Job description

TTEC, a global leader in customer experience, is seeking a Temporary Quality Assurance Specialist to join our remote Philippines team. You will evaluate customer interactions, pinpoint patterns, and support performance training.

You’ll report to the QA Team Lead, audit KPIs, review procedures, coordinate audits, and help develop SOPs and quality documentation. Flexible to work on-site/remote as needed.