Remote QA Manager — Lead & Elevate Customer Experience

Percepta LLC; Pampanga; Remote; PHP 900,000 - 1,300,000; Full time

Job summary

TTEC is seeking a Quality Assurance Manager to lead a remote team in the Philippines, guiding coaching, mentoring, and performance improvement. You will report to the QA Senior Manager and drive data-driven decisions that elevate customer experience across calls.

You will foster a positive work environment, motivate associates, and implement training to ensure service excellence, with a focus on consistent quality and career growth. This role offers competitive compensation and benefits.

Qualifications

• Minimum 1 year call center or equivalent work experience.
• Promote a performance-driven culture and strive for amazing.
• Provide tools and systems to the team to accomplish day-to-day tasks.
• Solution-oriented mindset to ensure happy customers.
• Understand, interpret, and manipulate data for reporting.
• Mentor and inspire others.

Responsibilities

• Coach associates to achieve company and client goals and coordinate training on services, products, or processes.
• Manage time and organizational skills to handle multiple tasks while monitoring absence and attendance.

Skills

Coaching

Mentoring

Leadership

Data interpretation

Job description

TTEC is seeking a Quality Assurance Manager to lead a remote team in the Philippines, guiding coaching, mentoring, and performance improvement. You will report to the QA Senior Manager and drive data-driven decisions that elevate customer experience across calls.

You will foster a positive work environment, motivate associates, and implement training to ensure service excellence, with a focus on consistent quality and career growth. This role offers competitive compensation and benefits.