Remote QA Manager (Philippines) – Lead & Mentor

TTEC; San Fernando; Remote; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Paid time off

Wellness benefits

Healthcare benefits

Tuition reimbursement

Job summary

TTEC in the Philippines is seeking a Quality Assurance Manager to lead and mentor a team, ensuring top-tier customer experiences across calls. This remote-friendly role supports the business in the Philippines and offers a collaborative environment where metrics, coaching, and data-driven decisions drive success.

As a leader, you’ll train team leads, promote a high-performance culture, and ensure processes are followed to achieve client goals.

Qualifications

• Minimum 1 year call center or equivalent work experience.
• Promote a performance-driven culture and always work towards reaching for amazing.
• Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks.
• A solution-oriented mindset to ensure happy customers.
• Understand, interpret, and manipulate data for reporting.
• Consistently mentor and inspire others.

Responsibilities

• Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
• Bring your time management and organizational skills to manage multiple, complex, on-ongoing tasks while monitoring absence and attendance of your team

Skills

Leadership

Mentoring

Coaching

Data interpretation

Training

Time management

Performance-driven culture

Team motivation

Job description

TTEC in the Philippines is seeking a Quality Assurance Manager to lead and mentor a team, ensuring top-tier customer experiences across calls. This remote-friendly role supports the business in the Philippines and offers a collaborative environment where metrics, coaching, and data-driven decisions drive success.

As a leader, you’ll train team leads, promote a high-performance culture, and ensure processes are followed to achieve client goals.