Remote QA Manager - Lead & Elevate CX

Ttecjobs; Central Luzon; Remote; PHP 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Paid time off (PTO)

Wellness and healthcare benefits

Tuition reimbursement

Performance bonus opportunities

Job summary

TTEC is seeking a Manager of Quality Assurance in the Philippines to lead and mentor a QA team, ensuring high-quality customer experiences and driving continuous improvements. The role is remote as needed by the business in the Philippines and reports to the QA Senior Manager.

You will coach associates, interpret data for reporting, and foster a positive work environment while supporting career mobility. Enjoy a strong compensation package with performance bonuses and tuition reimbursement where

Qualifications

• 1 year call center or equivalent work experience
• Ability to mentor and coach a team to achieve goals
• Strong data interpretation and reporting skills
• Proactive, customer-focused approach to quality

Responsibilities

• Lead, mentor and coach QA team to meet goals and improve call quality
• Interpret data for reporting and drive process improvements
• Provide training and guidance to team leads and associates
• Foster a positive work environment and recognize high performance
• Collaborate with QA Senior Manager to align on career mobility and issues

Skills

Leadership

Coaching

Mentoring

Data analysis

Communication

Problem solving

Job description

TTEC is seeking a Manager of Quality Assurance in the Philippines to lead and mentor a QA team, ensuring high-quality customer experiences and driving continuous improvements. The role is remote as needed by the business in the Philippines and reports to the QA Senior Manager.

You will coach associates, interpret data for reporting, and foster a positive work environment while supporting career mobility. Enjoy a strong compensation package with performance bonuses and tuition reimbursement where