Quality Assurance Manager - Lead, Coach & Elevate CX

Ttecjobs; Tangob; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Paid time off (PTO)

Wellness benefits

Tuition reimbursement

Performance bonus

Competitive compensation

Job summary

TTEC in Lipa City, Batangas is seeking a Quality Assurance Manager to lead and mentor a team delivering exceptional customer experiences. You will guide associates, coach performance, and translate data insights into actionable improvements on every call.

Reporting to the QA Senior Manager, you’ll promote a positive work environment, drive training, and coordinate effort across projects. The role combines people leadership with hands-on analysis to ensure service quality and client satisfaction

Qualifications

• Minimum 1 year call center or equivalent work experience.
• Strong coaching and mentoring abilities.
• Ability to interpret data for reporting.
• Proven leadership with a people-first approach.
• Customer-focused mindset to improve experiences.

Responsibilities

• Coach associates to meet goals and address issues.
• Coordinate training on new information for services.
• Manage multiple tasks with strong time management.
• Motivate team to resolve issues and improve performance.

Skills

Leadership

Coaching

Mentoring

Data interpretation

Customer experience

Job description

TTEC in Lipa City, Batangas is seeking a Quality Assurance Manager to lead and mentor a team delivering exceptional customer experiences. You will guide associates, coach performance, and translate data insights into actionable improvements on every call.

Reporting to the QA Senior Manager, you’ll promote a positive work environment, drive training, and coordinate effort across projects. The role combines people leadership with hands-on analysis to ensure service quality and client satisfaction