Remote Property Operations Specialist: Projects & SOPs

Pavago; Philippines; Remote; PHP 1,392,000 - 1,949,000; Full time

Benefits offered by this job

Fully remote

Career growth opportunities

Job summary

Pavago is seeking a Property Operations Coordinator to support day-to-day property management, project coordination, and customer communication for self-storage operations. This fully remote role follows U.S. business hours and emphasizes process improvement and documentation.

You will manage records, SOPs, reports, and coordinate with tenants, vendors, and internal teams; experience with AppFolio and Easy Storage Solutions is a plus.

Qualifications

• Experience in business operations, administration, project coordination, property management, leasing, or customer service.
• Strong professional customer service experience.
• Experience supporting multiple projects and priorities simultaneously.
• Strong phone communication and customer-facing experience.

Responsibilities

• Support the Director of Property Management with scheduling, task tracking, reminders, and administrative coordination.
• Track deadlines, project milestones, and outstanding action items.
• Organize documents, reports, spreadsheets, emails, checklists, and internal communications.
• Maintain accurate records across company systems.
• Assist with administrative updates and record management within AppFolio.
• Manage assigned projects from planning through completion.
• Develop and maintain SOPs, workflows, templates, checklists, and operational documentation.
• Identify process gaps, bottlenecks, and opportunities for operational improvement.
• Monitor project timelines and ensure deliverables stay on schedule.
• Communicate professionally with tenants, customers, property owners, vendors, applicants, and internal teams.
• Follow up on outstanding items to keep projects moving.
• Deliver exceptional customer service through phone, email, and written communication.
• Coordinate with local teams when on-site support is required.
• Manage daily operations using Easy Storage Solutions.
• Respond to customer inquiries via phone, email, and text.
• Process reservations, rentals, move-ins, move-outs, payments, lease documentation, and account updates.
• Resolve billing questions, gate access issues, and customer account concerns.
• Monitor delinquent accounts and issue reminders in accordance with policies.
• Maintain detailed customer records and communication history.
• Prepare operational reports covering occupancy, lead activity, delinquency, and performance.
• Develop and improve SOPs related to rentals, collections, reporting, and customer management.

Skills

English communication

Typing 60+ WPM

Organizational skills

Time management

Remote work capability

Documentation

Internet reliability

Tools

Google Workspace

AppFolio

Easy Storage Solutions

Job description

Pavago is seeking a Property Operations Coordinator to support day-to-day property management, project coordination, and customer communication for self-storage operations. This fully remote role follows U.S. business hours and emphasizes process improvement and documentation.

You will manage records, SOPs, reports, and coordinate with tenants, vendors, and internal teams; experience with AppFolio and Easy Storage Solutions is a plus.