Property Operations Coordinator

Pavago; Philippines; Remote; PHP 1,392,000 - 1,949,000; Full time

Benefits offered by this job

Fully remote

Career growth opportunities

Job summary

Pavago is seeking a Property Operations Coordinator to support day-to-day property management, project coordination, and customer communication for self-storage operations. This fully remote role follows U.S. business hours and emphasizes process improvement and documentation.

You will manage records, SOPs, reports, and coordinate with tenants, vendors, and internal teams; experience with AppFolio and Easy Storage Solutions is a plus.

Qualifications

• Experience in business operations, administration, project coordination, property management, leasing, or customer service.
• Strong professional customer service experience.
• Experience supporting multiple projects and priorities simultaneously.
• Strong phone communication and customer-facing experience.

Responsibilities

• Support the Director of Property Management with scheduling, task tracking, reminders, and administrative coordination.
• Track deadlines, project milestones, and outstanding action items.
• Organize documents, reports, spreadsheets, emails, checklists, and internal communications.
• Maintain accurate records across company systems.
• Assist with administrative updates and record management within AppFolio.
• Manage assigned projects from planning through completion.
• Develop and maintain SOPs, workflows, templates, checklists, and operational documentation.
• Identify process gaps, bottlenecks, and opportunities for operational improvement.
• Monitor project timelines and ensure deliverables stay on schedule.
• Communicate professionally with tenants, customers, property owners, vendors, applicants, and internal teams.
• Follow up on outstanding items to keep projects moving.
• Deliver exceptional customer service through phone, email, and written communication.
• Coordinate with local teams when on-site support is required.
• Manage daily operations using Easy Storage Solutions.
• Respond to customer inquiries via phone, email, and text.
• Process reservations, rentals, move-ins, move-outs, payments, lease documentation, and account updates.
• Resolve billing questions, gate access issues, and customer account concerns.
• Monitor delinquent accounts and issue reminders in accordance with policies.
• Maintain detailed customer records and communication history.
• Prepare operational reports covering occupancy, lead activity, delinquency, and performance.
• Develop and improve SOPs related to rentals, collections, reporting, and customer management.

Skills

English communication

Typing 60+ WPM

Organizational skills

Time management

Remote work capability

Documentation

Internet reliability

Tools

Google Workspace

AppFolio

Easy Storage Solutions

Job description

Property Operations Coordinator

Property Management | Operations | Self-Storage | Project Coordination | Remote

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a highly organized and proactive Property Operations Coordinator to support day-to-day property management operations, project coordination, customer communication, and process improvement initiatives.

This is a dynamic operations role where you’ll help keep property management workflows organized while supporting one of the company’s self-storage facilities using Easy Storage Solutions. You’ll also assist with administrative coordination, reporting, documentation, and process optimization across the business.

If you’re detail-oriented, customer-focused, and enjoy building efficient systems while keeping multiple priorities moving forward, this role is an excellent opportunity.

What You’ll Own

Executive & Administrative Support

• Support the Director of Property Management with scheduling, task tracking, reminders, and administrative coordination.
• Track deadlines, recurring responsibilities, project milestones, and outstanding action items.
• Organize documents, reports, spreadsheets, emails, checklists, and internal communications.
• Maintain accurate records across company systems.
• Assist with administrative updates and record management within AppFolio.

Project Coordination & Process Improvement

• Manage assigned projects from planning through completion.
• Develop and maintain SOPs, workflows, templates, checklists, and operational documentation.
• Identify process gaps, bottlenecks, and opportunities for operational improvement.
• Recommend solutions that improve efficiency and organizational consistency.
• Monitor project timelines and ensure deliverables stay on schedule.

Customer & Stakeholder Communication

• Communicate professionally with tenants, customers, property owners, vendors, applicants, and internal teams.
• Follow up on outstanding items to keep projects and operational tasks moving.
• Deliver exceptional customer service through phone, email, and written communication.
• Coordinate with local teams when on-site support is required.

Self-Storage Operations

• Manage daily operations using Easy Storage Solutions.
• Respond to customer inquiries via phone, email, and text.
• Process reservations, rentals, move-ins, move-outs, payments, lease documentation, and account updates.
• Resolve billing questions, gate access issues, and customer account concerns.
• Monitor delinquent accounts and issue reminders in accordance with company policies.
• Maintain detailed customer records and communication history.
• Prepare operational reports covering occupancy, lead activity, delinquency, and performance.
• Develop and improve SOPs related to rentals, collections, reporting, and customer management.

Requirements

Must-Have Qualifications

Experience

• Experience in business operations, administration, project coordination, property management, leasing, or customer service.
• Strong professional customer service experience.
• Experience supporting multiple projects and priorities simultaneously.
• Strong phone communication and customer-facing experience.

Technical Skills

• Proficiency with Google Workspace (Gmail, Google Drive, Google Docs, Google Sheets).
• Excellent written and verbal English communication skills.
• Strong organizational, documentation, and time management abilities.
• Typing speed of 60+ WPM.
• Ability to work independently in a remote environment.
• Reliable internet connection and professional home office setup.

Nice-to-Have

• Experience in property management, self-storage, leasing, or operations environments.
• Experience using AppFolio.
• Experience using Easy Storage Solutions.
• Experience creating SOPs, workflows, templates, and operational documentation.
• Experience coordinating cross-functional projects.
• Familiarity with occupancy reporting, collections, customer account management, and operational reporting.

What Makes You a Strong Fit

• Highly organized with exceptional attention to detail.
• Proactive and able to identify issues before they become problems.
• Process-oriented with a passion for improving workflows.
• Comfortable managing multiple priorities independently.
• Strong customer service mindset with excellent communication skills.
• Reliable, accountable, and consistent with follow-through.

What a Typical Day Looks Like

• Track projects, deadlines, and follow-ups for the Director of Property Management.
• Organize operational records, documentation, and reports.
• Respond to customer inquiries and support daily self-storage operations.
• Process reservations, rentals, move-ins, move-outs, and account updates.
• Coordinate with vendors, customers, and internal teams to resolve issues.
• Build and improve SOPs, workflows, and operational systems.
• Monitor occupancy, delinquency, collections, and performance metrics.
• Prepare operational updates and reports for leadership.

In short: You are responsible for keeping property operations organized, projects moving forward, customers supported, and business systems running efficiently.

Key Metrics for Success (KPIs)

• Timely completion of administrative and project-related tasks.
• Accuracy and organization of operational records.
• Customer response times and satisfaction.
• Completion and implementation of SOPs and process improvements.
• Resolution of customer issues and operational bottlenecks.
• Accuracy of reporting and documentation.
• Effective management of occupancy, rentals, collections, and account updates.

Why Join Us?

• Fully remote opportunity aligned with U.S. business hours.
• High-impact role supporting property management operations and business growth.
• Opportunity to improve systems, processes, and operational efficiency.
• Collaborative, fast-paced work environment with significant ownership.
• Career growth opportunities into Property Manager, Operations Manager, or Director of Operations roles.

Interview Process

1. Initial Phone Screen
2. Spark Hire Intro Video (3-5 minutes)
3. Client Interview
4. Offer & Onboarding