Remote Project Coordinator — Client Care & Ops

Outsource Access, Inc.; Cagayan de Oro; Remote; PHP 335,000 - 446,000; Full time

Benefits offered by this job

Health & Wellness — Covered

Group Life Insurance

Paid leave credits

Government-mandated benefits

Overtime pay

13th month pay

Job summary

Outsource Access, Inc. in the Philippines is seeking a compassionate remote customer support specialist to manage inbound calls and emails from homeowners during restoration projects.

You will document updates, coordinate with project managers, field crews, and insurance adjusters, and ensure timely communication during US Eastern business hours while maintaining thorough records using MS Office and CRM tools.

Qualifications

• Must communicate with empathy in English.
• Organized and detail-oriented, able to maintain records across many active jobs.
• Proactive and self-motivated, able to chase updates without prompting.
• Proficient with MS Office and CRM systems, able to learn proprietary tools quickly.

Responsibilities

• Lead inbound calls with empathy, turning anxious homeowners into confident clients.
• Proactively communicate daily updates across homeowners, project managers, field crews, and insurance adjusters.
• Spot delays or gaps early and resolve issues before they escalate.
• Track approvals, carrier requests, and adjuster inquiries to ensure seamless documentation and approvals.

Skills

Empathetic communicator

Multi-tasking

Proactive problem solver

Tech-savvy

Tools

Dash CRM

Proven Solutions Software

Job description

Outsource Access, Inc. in the Philippines is seeking a compassionate remote customer support specialist to manage inbound calls and emails from homeowners during restoration projects.

You will document updates, coordinate with project managers, field crews, and insurance adjusters, and ensure timely communication during US Eastern business hours while maintaining thorough records using MS Office and CRM tools.