Remote After-Hours Support & Admin Coordinator

RemoteFetch

Philippines

Hybrid

PHP 446,000 - 893,000

Part time

14 days+

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Benefits offered by this job

Permanent WFH

Flexible shifts

Upskilling courses

Gym access

Lifestyle perks

Mentorship

Job summary

RemoteFetch is seeking an After-Hours Support & Admin Coordinator in the Philippines for a project-based role with a permanent work-from-home setup. You will manage urgent shift changes, source staff for replacements, and maintain clear communication with clients and teams.

The role emphasizes accuracy in documentation, roster integrity, and proactive admin support in a dynamic, global environment. Ideal candidates bring 2+ years of related experience, strong organization, calm under pressure,

Qualifications

2+ years of relevant experience.
Strong communication and interpersonal skills.
Ability to remain calm under pressure.
Excellent organizational skills with attention to detail and accuracy.
Ability to work independently, prioritize tasks, and manage time effectively.
Experience in staff coordination, scheduling, customer service, or administrative support (preferred).
Proficiency with communication and productivity tools (e.g., phone systems, messaging apps, spreadsheets, email platforms).
Flexibility to work during non-standard hours (evenings, weekends, holidays).

Responsibilities

Respond to after-hours notifications regarding staff absences or last-minute shift cancellations.
Source and coordinate available support staff to fill vacant shifts and ensure continuity of service.
Communicate clearly and promptly with affected clients, on-duty staff, and internal stakeholders.
Document incidents, shift changes, and actions in internal systems for transparency and follow-up.
Provide administrative support during quiet periods, including data entry, inbox management, and document formatting.
Update rosters and ensure accuracy of system records for schedule changes and shift replacements.
Maintain accuracy and timeliness in completing all administrative tasks.
Monitor shared inboxes or communication platforms for follow-up actions and flag urgent items.
Prepare basic staffing or shift reports to support workforce tracking and operational planning.
Collaborate with team leaders or supervisors on handover reports and elevate unresolved or complex issues.
Join regular check-ins or training sessions to stay aligned with internal procedures and protocols.