Remote Customer Support Specialist for US Clients

InsideOut; Philippines; Remote; PHP 492,000 - 563,000; Full time

Job summary

InsideOut in the Philippines is seeking a Customer Service Representative to handle inbound calls for U.S.-based home services businesses, speaking English throughout the shift.

You will take detailed notes, craft accurate call summaries, and send them to the client after each interaction. Training will cover client CRM and scheduling platforms; prior BPO or call-center experience is preferred, with a strong attention to detail.

Qualifications

• Proven ability to communicate clearly in English.
• Experience in customer support or call centers preferred.
• Ability to take accurate notes and summarize conversations.

Responsibilities

• Handle inbound calls from U.S.-based customers.
• Take detailed call notes and capture customer data.
• Send complete call summaries to clients promptly.
• Assist with scheduling and bookings via client CRM.
• Adapt to client processes with strong attention to detail.

Skills

Excellent communication

Detail oriented

C1 English

Multitasking

Client interaction

Tools

CRM systems

Scheduling platforms

Job description

InsideOut in the Philippines is seeking a Customer Service Representative to handle inbound calls for U.S.-based home services businesses, speaking English throughout the shift.

You will take detailed notes, craft accurate call summaries, and send them to the client after each interaction. Training will cover client CRM and scheduling platforms; prior BPO or call-center experience is preferred, with a strong attention to detail.