Client Relations Specialist - Philippines Remote

Home Pick Inc.; Metro Manila; Remote; PHP 420,000 - 680,000; Full time

Benefits offered by this job

Fully remote work environment

International client exposure

Growth-oriented culture

Professional development opportunities

Job summary

Home Pick Inc. is seeking a Client Relations Specialist to manage client relationships, ensure a smooth client experience, and coordinate effectively with internal teams to deliver on client expectations in a fully remote setting.

The ideal candidate is a proactive, organized communicator with experience handling international clients (US-based). You will own client check-ins, gather feedback, and help drive service improvements while working CST hours.

Qualifications

• 3-5 years of experience in Client Relations, Client Success, or similar role.
• Excellent written and verbal communication skills.
• Experience with international or US-based clients.

Responsibilities

• Be main contact for assigned clients and build relationships.
• Understand client requirements and communicate to internal teams.
• Coordinate with relevant teams to meet requests and deadlines.
• Manage client communications, follow-ups, and feedback.
• Address questions and escalations professionally and coordinate resolutions.
• Prepare meeting notes, client updates, and onboarding support.

Skills

Communication

Relationship-building

Organization

Time management

Problem-solving

Remote work

CST hours

Tools

Google Workspace

CRM platforms

Project management tools

Job description

We are looking for a Client Relations Specialist to manage client relationships, ensure a smooth client experience, and coordinate effectively with internal teams to deliver on client expectations.

The ideal candidate is a strong communicator who is proactive, organized, and comfortable working with international clients in a fast-paced remote environment.

Key Responsibilities

• Act as the main point of contact for assigned clients and build strong, professional relationships.
• Understand client requirements, expectations, and priorities, and communicate them clearly to internal teams.
• Coordinate with relevant teams to ensure client requests, deliverables, and deadlines are handled effectively.
• Manage client communications, follow-ups, approvals, feedback, and action items to ensure nothing is missed.
• Address client questions, concerns, and escalations professionally and coordinate timely resolutions.
• Conduct regular client check-ins and provide clear updates on ongoing projects, tasks, and deliverables.
• Monitor client satisfaction and proactively identify potential issues or areas that require attention.
• Maintain organized records of client communications, requirements, feedback, and project updates.
• Gather and communicate client feedback to relevant teams to support service and process improvements.
• Prepare meeting notes, client updates, reports, and other documentation as required.
• Support client onboarding and ensure a smooth transition into ongoing account management.

Requirements

• 3-5 years of experience in Client Relations, Client Success, Account Management, Customer Success, or a similar role.
• Excellent written and verbal communication skills.
• Strong relationship-building and interpersonal skills.
• Experience working directly with international clients, preferably US-based clients.
• Strong organizational, follow-up, and time-management skills.
• Ability to manage multiple clients, priorities, and deadlines.
• Strong problem-solving and conflict-resolution skills.
• Proactive and detail-oriented approach to work.
• Ability to work independently in a remote environment.
• Comfortable working CST hours.
• Proficiency with Google Workspace and common communication/project management tools.

Preferred Qualifications

• Experience in a BPO, agency, e-commerce, or remote-services environment.
• Experience managing multiple client accounts.
• Experience with client onboarding, retention, or account management.
• Familiarity with tools such as CRM platforms, and project management systems.
• Experience tracking client KPIs or preparing client reports.

Benefits

• Fully remote work environment.
• Opportunity to work with international clients.
• Collaborative and growth-oriented work culture.
• Opportunity to take ownership of client relationships and contribute to business growth.
• Professional development opportunities.