Remote Patient Support & Lead Conversion Specialist

Twoconnect Careers; Philippines; Remote; PHP 391,000 - 670,000; Full time

Benefits offered by this job

Permanent work from home

HMO with 2 dependents

Government-mandated benefits

Career development trainings

Team outings and wellness sessions

Job summary

Twoconnect Careers is seeking a proactive Sales Support and Customer Service specialist to respond to enquiries, convert leads, and schedule consultations for clients across Australia, New Zealand, the United States, the United Kingdom and Europe.

You will manage CRM records, track conversions, and collaborate with chiropractors and clinic staff to ensure smooth, high‑quality service from home.

Qualifications

• Bachelor's degree or certification in a health/science or business field.
• Proven experience in a sales support or customer service role, preferably in healthcare.

Responsibilities

• Respond to and convert enquiries via phone, email, forms and other channels.
• Provide information about chiropractic services and address questions or concerns.
• Manage incoming leads and follow up in a timely, professional manner.
• Reactivate previous patients through proactive outreach.
• Maintain accurate records of enquiries and interactions in the lead management system.
• Track and report on lead conversion rates and related metrics.
• Schedule initial consultations and follow-up appointments.
• Coordinate with chiropractors and clinic staff to ensure availability and smooth scheduling.
• Handle payment transactions for consultations and treatments.
• Provide pricing and payment option information.
• Deliver excellent customer service to ensure a positive patient experience.
• Address issues or complaints promptly and escalate when needed.
• Other role-specific duties as they arise.

Skills

Excellent communication skills

Interpersonal skills

Time management

Multitasking

Empathetic, patient-focused attitude

Education

Bachelor's degree or certification in Health Sciences, Communications, Business Administration or related field

Tools

CRM software

Job description

Twoconnect Careers is seeking a proactive Sales Support and Customer Service specialist to respond to enquiries, convert leads, and schedule consultations for clients across Australia, New Zealand, the United States, the United Kingdom and Europe.

You will manage CRM records, track conversions, and collaborate with chiropractors and clinic staff to ensure smooth, high‑quality service from home.