Patient Support Representative - Appointment Scheduling | WFH / Dayshift

Twoconnect Careers; Philippines; Remote; PHP 391,000 - 670,000; Full time

Benefits offered by this job

Permanent work from home

HMO with 2 dependents

Government-mandated benefits

Career development trainings

Team outings and wellness sessions

Job summary

Twoconnect Careers is seeking a proactive Sales Support and Customer Service specialist to respond to enquiries, convert leads, and schedule consultations for clients across Australia, New Zealand, the United States, the United Kingdom and Europe.

You will manage CRM records, track conversions, and collaborate with chiropractors and clinic staff to ensure smooth, high‑quality service from home.

Qualifications

• Bachelor's degree or certification in a health/science or business field.
• Proven experience in a sales support or customer service role, preferably in healthcare.

Responsibilities

• Respond to and convert enquiries via phone, email, forms and other channels.
• Provide information about chiropractic services and address questions or concerns.
• Manage incoming leads and follow up in a timely, professional manner.
• Reactivate previous patients through proactive outreach.
• Maintain accurate records of enquiries and interactions in the lead management system.
• Track and report on lead conversion rates and related metrics.
• Schedule initial consultations and follow-up appointments.
• Coordinate with chiropractors and clinic staff to ensure availability and smooth scheduling.
• Handle payment transactions for consultations and treatments.
• Provide pricing and payment option information.
• Deliver excellent customer service to ensure a positive patient experience.
• Address issues or complaints promptly and escalate when needed.
• Other role-specific duties as they arise.

Skills

Excellent communication skills

Interpersonal skills

Time management

Multitasking

Empathetic, patient-focused attitude

Education

Bachelor's degree or certification in Health Sciences, Communications, Business Administration or related field

Tools

CRM software

Job description

• Respond to and convert enquiries received through various marketing channels (phone, email, forms, etc.).
• Provide information about chiropractic services, addressing any questions or concerns potential patients may have.
• Manage incoming leads, leverage sales skills and follow up in a timely and professional manner.
• Reactivate previous patients through proactive outreach and follow-up campaigns.
• Maintain accurate and up-to-date records of all enquiries and interactions in the lead management system.
• Track and report on lead conversion rates and other relevant metrics.
• Schedule initial consultations and follow-up appointments for new and existing patients.
• Coordinate with chiropractors and other clinic staff to ensure availability and smooth scheduling processes.
• Handle payment transactions for consultations and treatments.
• Provide detailed information about pricing and payment options.
• Deliver excellent customer service, ensuring a positive experience for all patients.
• Address any issues or complaints promptly and professionally, escalating when necessary.
• Other role specific duties as they arise.

Requirements

• Bachelor’s degree or certification in Health Sciences, Communications, Business Administration or a related field.
• Proven experience in a sales support or customer service role, preferably within a medical or healthcare setting.
• Background in the medical field, such as healthcare administration, medical sales, or a similar area.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency with lead management and CRM software.
• Ability to multitask and prioritize effectively in a busy environment.
• Empathetic, patient-focused attitude with a commitment to delivering high-quality service.
• High level of professionalism, integrity, and respect for patient confidentiality.

Benefits

Why Join Twoconnect?

We offer more than just a job - we offer a supportive and rewarding career experience. Here's what you can expect from this opportunity:

• Permanent work from home
• Monday-Friday: 5:00 AM - 2:00 PM PHT (adjustments will be made for daylight saving time)
• HMO with 2 free dependents and medical reimbursements
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.

Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.