Remote New Patient Concierge & Lead Conversion

Elevate and Delegate; Mexico; On-site; PHP 1,076,311 - 1,479,927; Full time

Benefits offered by this job

Direct client relationship

Flexible vacation leaves

Work directly with the client on payments

Job summary

Elevate and Delegate is looking for a New Patient Specialist to provide excellent patient experience and convert leads into evaluations. This remote role demands bilingual English and Spanish skills, with responsibilities including managing inbound leads, verifying insurance, and coordinating patient onboarding.

Successful candidates will demonstrate strong communication, organization, and multitasking abilities to thrive in a fast-paced environment. Join us in supporting patients through their care journey!

Qualifications

• Experience in patient coordination or customer service roles.
• Ability to maintain professional and confidential communication.
• Capacity to work independently in a remote environment.

Responsibilities

• Respond to inbound leads within 5 minutes.
• Verify insurance eligibility and benefits.
• Schedule evaluations and coordinate onboarding.

Skills

Fluent English and Spanish communication skills

Strong phone presence

Relationship-building skills

Organizational skills

Multitasking abilities

Attention to detail

Education

2+ years of experience in relevant roles

Tools

CRM and EMR systems experience

Job description

Elevate and Delegate is looking for a New Patient Specialist to provide excellent patient experience and convert leads into evaluations. This remote role demands bilingual English and Spanish skills, with responsibilities including managing inbound leads, verifying insurance, and coordinating patient onboarding.

Successful candidates will demonstrate strong communication, organization, and multitasking abilities to thrive in a fast-paced environment. Join us in supporting patients through their care journey!