Remote Patient Concierge & Scheduling Specialist

Two Connect; Philippines; Remote; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Permanent work from home

Dayshift 5:00 AM - 2:00 PM PHT

HMO with 2 dependents

Medical reimbursements

Government-mandated benefits

Career development training

Team outings & wellness

Global client exposure

Job summary

Two Connect is seeking a Patient Support Representative in the Philippines for appointment scheduling and patient inquiries. This full-time remote role handles inquiries via phone, email, and forms, provides pricing information, and coordinates with chiropractors to ensure smooth scheduling.

Excellent communication and CRM proficiency are essential for success. The position offers permanent work-from-home arrangements, a dayshift schedule, HMO coverage for dependents, and government-mandated

Qualifications

• Bachelor’s degree or certification in Health Sciences, Communications, Business Administration or a related field.
• Proven experience in a sales support or customer service role, preferable within a medical or healthcare setting.
• Background in the medical field, such as healthcare administration, medical sales, or a similar area.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency with lead management and CRM software.
• Ability to multitask and prioritize effectively in a busy environment.
• Empathetic, patient-focused attitude with a commitment to delivering high-quality service.
• High level of professionalism, integrity, and respect for patient confidentiality.

Responsibilities

• Respond to and convert enquiries received through various marketing channels (phone, email, forms, etc.).
• Provide information about chiropractic services, addressing any questions or concerns potential patients may have.
• Manage incoming leads, leverage sales skills and follow up in a timely and professional manner.
• Reactivate previous patients through proactive outreach and follow-up campaigns.
• Maintain accurate and up-to-date records of all enquiries and interactions in the lead management system.
• Track and report on lead conversion rates and other relevant metrics.
• Schedule initial consultations and follow-up appointments for new and existing patients.
• Coordinate with chiropractors and other clinic staff to ensure availability and smooth scheduling processes.
• Handle payment transactions for consultations and treatments.
• Provide detailed information about pricing and payment options.
• Deliver excellent customer service, ensuring a positive experience for all patients.
• Address any issues or complaints promptly and professionally, escalating when necessary.
• Other role specific duties as they arise.

Education

Bachelor’s degree or certification in Health Sciences, Communications, Business Administration or a related field

Tools

CRM software

Lead management

Job description

Two Connect is seeking a Patient Support Representative in the Philippines for appointment scheduling and patient inquiries. This full-time remote role handles inquiries via phone, email, and forms, provides pricing information, and coordinates with chiropractors to ensure smooth scheduling.

Excellent communication and CRM proficiency are essential for success. The position offers permanent work-from-home arrangements, a dayshift schedule, HMO coverage for dependents, and government-mandated