Patient Support Representative - Appointment Scheduling | Wfh / Dayshift

Two Connect; Philippines; Remote; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Permanent work from home

Dayshift 5:00 AM - 2:00 PM PHT

HMO with 2 dependents

Medical reimbursements

Government-mandated benefits

Career development training

Team outings & wellness

Global client exposure

Job summary

Two Connect is seeking a Patient Support Representative in the Philippines for appointment scheduling and patient inquiries. This full-time remote role handles inquiries via phone, email, and forms, provides pricing information, and coordinates with chiropractors to ensure smooth scheduling.

Excellent communication and CRM proficiency are essential for success. The position offers permanent work-from-home arrangements, a dayshift schedule, HMO coverage for dependents, and government-mandated

Qualifications

• Bachelor’s degree or certification in Health Sciences, Communications, Business Administration or a related field.
• Proven experience in a sales support or customer service role, preferable within a medical or healthcare setting.
• Background in the medical field, such as healthcare administration, medical sales, or a similar area.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency with lead management and CRM software.
• Ability to multitask and prioritize effectively in a busy environment.
• Empathetic, patient-focused attitude with a commitment to delivering high-quality service.
• High level of professionalism, integrity, and respect for patient confidentiality.

Responsibilities

• Respond to and convert enquiries received through various marketing channels (phone, email, forms, etc.).
• Provide information about chiropractic services, addressing any questions or concerns potential patients may have.
• Manage incoming leads, leverage sales skills and follow up in a timely and professional manner.
• Reactivate previous patients through proactive outreach and follow-up campaigns.
• Maintain accurate and up-to-date records of all enquiries and interactions in the lead management system.
• Track and report on lead conversion rates and other relevant metrics.
• Schedule initial consultations and follow-up appointments for new and existing patients.
• Coordinate with chiropractors and other clinic staff to ensure availability and smooth scheduling processes.
• Handle payment transactions for consultations and treatments.
• Provide detailed information about pricing and payment options.
• Deliver excellent customer service, ensuring a positive experience for all patients.
• Address any issues or complaints promptly and professionally, escalating when necessary.
• Other role specific duties as they arise.

Education

Bachelor’s degree or certification in Health Sciences, Communications, Business Administration or a related field

Tools

CRM software

Lead management

Job description

Patient Support Representative - Appointment Scheduling | WFH / Dayshift

Company: Two Connect

Job Type: Full Time Remote / Work from Home

Job Description

• Respond to and convert enquiries received through various marketing channels (phone, email, forms, etc.).
• Provide information about chiropractic services, addressing any questions or concerns potential patients may have.
• Manage incoming leads, leverage sales skills and follow up in a timely and professional manner.
• Reactivate previous patients through proactive outreach and follow-up campaigns.
• Maintain accurate and up-to-date records of all enquiries and interactions in the lead management system.
• Track and report on lead conversion rates and other relevant metrics.
• Schedule initial consultations and follow-up appointments for new and existing patients.
• Coordinate with chiropractors and other clinic staff to ensure availability and smooth scheduling processes.
• Handle payment transactions for consultations and treatments.
• Provide detailed information about pricing and payment options.
• Deliver excellent customer service, ensuring a positive experience for all patients.
• Address any issues or complaints promptly and professionally, escalating when necessary.
• Other role specific duties as they arise.

Requirements

• Bachelor’s degree or certification in Health Sciences, Communications, Business Administration or a related field.
• Proven experience in a sales support or customer service role, preferable within a medical or healthcare setting.
• Background in the medical field, such as healthcare administration, medical sales, or a similar area.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency with lead management and CRM software.
• Ability to multitask and prioritize effectively in a busy environment.
• Empathetic, patient-focused attitude with a commitment to delivering high-quality service.
• High level of professionalism, integrity, and respect for patient confidentiality.

Benefits

Why Join Twoconnect?

We offer more than just a job - we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:

• Permanent work from home
• Monday-Friday: 5:00 AM - 2:00 PM PHT (adjustments will be made for daylight saving time)
• HMO with 2 free dependents and medical reimbursements
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.

Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.

About the Company

Two Connect

Twoconnect is an Australian-owned managed offshoring services provider. We help improve efficiency and reduce operating costs by seamlessly integrating remote staff in the Philippines with local operations.