Remote Patient Care Scheduler & Coordinator

Higher Expectations LLC; Manila; Remote; PHP 519,000 - 692,000; Full time

Job summary

Higher Expectations LLC is seeking a Customer Care Coordinator to manage clinician schedules, liaise with patients and families, and provide backup support to the Intake Coordinator. This fully remote role requires strong communication, organization, and the ability to adapt to scheduling changes.

Experience in home health or insurance processes is a plus, and comfort with Zoom during shifts is expected. Remote work with reliable internet and a quiet workspace is essential.

Qualifications

• Excellent verbal and written English communication skills.
• Strong organizational and problem-solving skills.
• Knowledge of home health processes or insurance is a plus.

Responsibilities

• Coordinate clinician schedules based on patient needs and care requirements.
• Provide backup support to the Intake Coordinator.
• Communicate with clinicians, patients, families, and team members.
• Handle scheduling changes, questions, and follow-ups.
• Keep schedules and information accurate and up to date.
• Help ensure patient visits are properly coordinated.

Skills

Verbal communication

Written communication

Organization

Problem-solving

Multitasking

Customer service

Job description

Higher Expectations LLC is seeking a Customer Care Coordinator to manage clinician schedules, liaise with patients and families, and provide backup support to the Intake Coordinator. This fully remote role requires strong communication, organization, and the ability to adapt to scheduling changes.

Experience in home health or insurance processes is a plus, and comfort with Zoom during shifts is expected. Remote work with reliable internet and a quiet workspace is essential.