Remote Patient Care Coordinator

Kids for the Future; Philippines; Remote; PHP 1,145,000 - 1,371,000; Full time

Benefits offered by this job

Fully Remote Work

Structured onboarding and mentorship

Professional development opportunities

Job summary

Nao Medical is seeking a meticulous, empathetic Patient Care Coordinator to support remote clinical operations, handling daily scheduling, patient communications, and care delivery across service lines. You will maintain high standards of patient care while navigating telehealth platforms and EMR documentation.

Reporting to patient care leadership, you will be a primary touchpoint for patients, ensuring smooth intake, accurate records, and timely follow-ups in a fast-paced, AI-enabled healthcare

Qualifications

• High School Diploma or equivalent required.
• Associate’s or Bachelor’s degree in Healthcare Administration, Communications, or a related field preferred.
• 0 to 2 years of experience in healthcare customer service, patient coordination, or medical front-office administration.
• Strong organizational skills, sharp attention to detail, and ability to multitask in a high-volume environment.
• Basic proficiency in Microsoft Office and comfort navigating EHR systems, telehealth platforms, or cloud-based tools.
• Clear, professional, and compassionate written and verbal English communication skills.
• Completion of a signed IRS Form W-8BEN prior to engagement start for non-U.S. remote workers to certify tax status.

Responsibilities

• Coordinate appointments and manage patient flow across schedules.
• Send telehealth links, reminders, and confirmations to patients.
• Handle no-shows and last-minute changes to maximize schedule utilization.
• Answer incoming calls and messages professionally and empathetically.
• Route medication refill requests to the prescribing provider.
• Direct general patient requests to the relevant department and follow up.
• Relay provider instructions to patients per clinical staff guidance.
• Assist with patient intake, registration, and updating records.
• Coordinate external referrals and follow-up appointments to maintain continuity of care.
• Document all patient communications in the EMR accurately.
• Escalate urgent clinical concerns to appropriate staff immediately.

Skills

Organizational skills

Attention to detail

Multitasking

English communication

Education

High School Diploma or equivalent

Associate/Bachelor in Healthcare Admin or related field

Tools

EHR systems

Telehealth platforms

Microsoft Office

Job description

Nao Medical is seeking a meticulous, empathetic Patient Care Coordinator to support remote clinical operations, handling daily scheduling, patient communications, and care delivery across service lines. You will maintain high standards of patient care while navigating telehealth platforms and EMR documentation.

Reporting to patient care leadership, you will be a primary touchpoint for patients, ensuring smooth intake, accurate records, and timely follow-ups in a fast-paced, AI-enabled healthcare