Remote Patient Care Coordinator

Health Haven; Hinoba-an; Remote; PHP 2,509,000 - 3,764,000; Full time

Job summary

Health Haven is seeking a dedicated Patient Support Specialist to join our remote team. You will communicate with patients warmly and professionally across channels, schedule appointments, and assist with intake and eligibility questions.

The role emphasizes accurate record-keeping and patient confidentiality. Ideal candidates have healthcare front desk experience, fluent English, and the ability to multitask in a fast-paced setting.

Qualifications

• Prior experience in customer service, patient support, call center operations, or healthcare front desk support.
• Fluent English with professional phone etiquette.
• Strong, compassionate and professional communication skills.
• Excellent organizational skills and attention to detail.
• Experience in behavioral health or psychiatry healthcare customer service preferred.

Responsibilities

• Provide warm, compassionate patient communication via phone, email, text and other platforms.
• Schedule appointments and coordinate rescheduling; send reminders.
• Assist patients with intake paperwork and basic account updates.
• Manage inbound/outbound calls with professionalism and timely follow-up.
• Assist with routing clinical or administrative concerns to appropriate departments.
• Maintain patient confidentiality and accurate records.
• Collaborate with clinical and administrative teams to support efficient operations.

Skills

Fluent English communication

Healthcare front desk experience

Excellent written and verbal skills

Multitasking in fast-paced environment

Remote work readiness (Time Doctor)

Scheduling systems knowledge

Healthcare software familiarity

Tools

Scheduling software

Healthcare CRM

Job description

Health Haven is seeking a dedicated Patient Support Specialist to join our remote team. You will communicate with patients warmly and professionally across channels, schedule appointments, and assist with intake and eligibility questions.

The role emphasizes accurate record-keeping and patient confidentiality. Ideal candidates have healthcare front desk experience, fluent English, and the ability to multitask in a fast-paced setting.