Remote Patient Experience Specialist

Homera Health LLC; Philippines; On-site; PHP 360,000 - 520,000; Full time

Benefits offered by this job

Remote role

Flexible hours

Global team

Diverse environment

Job summary

Homera Health LLC offers a fully remote Patient Services Representative role focused on empathetic, detail‑oriented support within a regulated healthcare environment.

You will handle patient inquiries, document interactions, and coordinate with care teams while maintaining HIPAA compliance and high service standards.

The ideal candidate has 1–3+ years in healthcare‑related support, strong written communication, and experience with chat/email/ticketing systems.

Qualifications

• 1–3+ years in customer support, patient support, or a service-driven role.
• Experience supporting customers or patients via chat, email, or ticketing systems.
• Prior healthcare, telehealth, pharmacy, insurance, HIPAA-regulated environments is required.
• Phone-based customer or patient support experience is a strong plus, especially in healthcare or service environments.

Responsibilities

• Serve as a facilitator between patient and the company, ensuring a seamless experience.
• Answer questions about the company and our products/services with accuracy.
• Deliver information about the product to patients and customers.
• Ensure patient satisfaction and maintain professional patient support.
• Handle patient complaints and identify appropriate responses to resolve issues quickly.
• Keep records of patient interactions and process patient accounts.

Skills

Customer service

Written communication

Attention to detail

Ownership

Tools

Intercom

Ticketing systems

Job description

Homera Health LLC offers a fully remote Patient Services Representative role focused on empathetic, detail‑oriented support within a regulated healthcare environment.

You will handle patient inquiries, document interactions, and coordinate with care teams while maintaining HIPAA compliance and high service standards.

The ideal candidate has 1–3+ years in healthcare‑related support, strong written communication, and experience with chat/email/ticketing systems.