Remote Ophthalmology Virtual Medical Assistant

GoLean Health; Iloilo City; Remote; PHP 671,580,000 - 805,896,000; Part time

Job summary

GoLean Health is hiring a Virtual Medical Assistant to support a US ophthalmology practice. This remote, part-time role focuses on front desk communication, scheduling workflows, patient requests, and insurance support.

You will manage calls and messages, document requests, use Practice Plus / Nextech, Reach UC, and Teams, and ensure timely triage and reminders with strong English communication and reliability.

Qualifications

• At least 1 year of U.S. healthcare administrative experience in a patient-facing role.
• Experience handling patient phone calls, appointment scheduling, and voicemail follow-up.
• Experience verifying insurance benefits, copays, deductibles, or patient responsibility.
• Strong spoken and written English communication skills.
• Professional, warm, and confident phone presence.
• Strong attention to detail when documenting patient information and requests.
• Ability to follow protocols carefully and elevate concerns appropriately.
• Proven reliability, ownership, and follow-through.
• Ability to work independently in a small clinic environment.
• Availability to work the required Eastern Time schedule.

Responsibilities

• Answer inbound patient calls professionally and return missed calls or voicemails promptly.
• Gather accurate patient information and determine the appropriate next action.
• Escalate urgent or clinical concerns appropriately while maintaining a confident and courteous phone presence.
• Create to-do tasks in Practice Plus / Nextech for refill requests, patient concerns, and administrative follow-ups.
• Route messages accurately to the physician, technician, or appropriate team member.
• Monitor pending requests to ensure no patient concern is missed or left unresolved.
• Assist new and established patients with appointment requests using the clinic's approved workflow.
• Complete required triage steps before scheduling patients who require physician review.
• Schedule or reschedule appointments accurately based on approved instructions and urgency guidance.
• Send appointment reminder texts using approved clinic scripts through Reach UC.
• Handle scheduling-related communication professionally and clearly.
• Redirect clinical questions to the appropriate phone or clinical workflow without providing medical advice.
• Communicate clearly with the clinic team through Microsoft Teams regarding breaks, updates, and pending items.
• Submit a daily end-of-day report summarizing completed tasks, unresolved concerns, and escalations.
• Maintain consistent accountability, responsiveness, and schedule adherence throughout the shift.
• Verifying insurance eligibility and benefits through Medicare and commercial insurance portals.
• Reviewing copays, deductibles, coinsurance, and expected patient responsibility.
• Assisting the clinic in determining amounts to collect at the time of visit.
• Supporting referral processing and patient scheduling from referral sources.
• Following up on claim denials or billing concerns, as assigned.
• Conducting professional balance collection calls for overdue patient accounts.

Skills

US healthcare admin

Phone call handling

Appointment scheduling

Insurance verification

English communication

Remote work

Attention to detail

Independent worker

Eastern Time availability

Tools

Practice Plus / Nextech

Reach UC

Microsoft Teams

Insurance Portals

Online Referral Systems

Time Doctor

Job description

GoLean Health is hiring a Virtual Medical Assistant to support a US ophthalmology practice. This remote, part-time role focuses on front desk communication, scheduling workflows, patient requests, and insurance support.

You will manage calls and messages, document requests, use Practice Plus / Nextech, Reach UC, and Teams, and ensure timely triage and reminders with strong English communication and reliability.