Remote Operations Support Coordinator — Contractor (AU hours)

Hunt St Pty Ltd; Philippines; Remote; PHP 587,000 - 733,000; Full time

Job summary

Hunt St Pty Ltd is seeking an Operations Support Coordinator based in the Philippines to join a 100% remote, independent contractor engagement. You will support franchise and corporate sites, coordinating requests and ensuring timely responses during AU business hours.

You will work with Franchise Partners, Venue Leaders and Support Office teams to triage, route and resolve inquiries, track performance, and contribute to knowledge management while maintaining high standards of documentation and

Qualifications

• Experience in operations coordination, project coordination or business administration.

Responsibilities

• Be the first point of contact for franchise and corporate site requests.
• Manage the Operations support desk and ensure requests are acknowledged, prioritised and resolved within agreed times.
• Route requests to the appropriate Help Desk and track through resolution.
• Maintain the Precedent Log and draft FAQ updates for approval.
• Provide administrative support to the Head of Operations and prepare meeting packs and presentations.

Skills

Operations coordination

Project coordination

Business administration

FreshDesk / Zendesk

Ticketing system

Advanced MS Office (Excel, PowerPoint)

Strong written English

Analytical skills

Communication & problem-solving

Stakeholder management

Time management

Tools

FreshDesk

Zendesk

Job description

Hunt St Pty Ltd is seeking an Operations Support Coordinator based in the Philippines to join a 100% remote, independent contractor engagement. You will support franchise and corporate sites, coordinating requests and ensuring timely responses during AU business hours.

You will work with Franchise Partners, Venue Leaders and Support Office teams to triage, route and resolve inquiries, track performance, and contribute to knowledge management while maintaining high standards of documentation and