Remote Operations & Process Coordinator (Contractor)

Sagan Recruitment; Philippines; On-site; PHP 681,000 - 1,022,000; Part time

Job summary

Sagan is hiring an Operations Support Coordinator for a remote position based in the Philippines. The role reports to the Operations Lead and supports daily execution across the Global Team with dashboards, GTD adoption, and task follow-ups.

The candidate will create SOPs, provide training materials, and help onboard new hires while maintaining visibility and accountability across teams. Strong English communication and proactive problem-solving are essential.

Qualifications

• 2–4 years of experience in operations, project coordination, logistics support, or related roles.
• Strong organizational, time-management, and task-tracking skills.
• Excellent written and verbal English communication.
• Proven ability to manage multiple priorities in a fast-paced remote environment.
• Full-time availability during 9:00 AM–5:00 PM EST.

Responsibilities

• Review daily end-of-day reports for completeness and accuracy.
• Maintain project dashboards and monitor progress across departments.
• Follow GTD principles; capture and complete projects, next actions, and follow-ups.
• Proactively follow up on delayed or unclear tasks without reminders.
• Track commitments, deadlines, and ownership across the Global Team.
• Identify blockers early and suggest practical solutions.
• Prepare daily, weekly, and monthly operational updates and KPI reports.
• Coordinate meeting agendas and follow-ups; monitor system usage and CRM activity.
• Create and maintain SOPs, training materials, and onboarding resources.
• Support onboarding; learn logistics workflows and provide basic backups.
• Offer constructive feedback and push back when needed; support process improvements.

Skills

Organizational skills

English communication

Time management

Proactivity

Attention to detail

Problem solving

Tools

Microsoft Office

Google Workspace

CRM tools

Job description

Sagan is hiring an Operations Support Coordinator for a remote position based in the Philippines. The role reports to the Operations Lead and supports daily execution across the Global Team with dashboards, GTD adoption, and task follow-ups.

The candidate will create SOPs, provide training materials, and help onboard new hires while maintaining visibility and accountability across teams. Strong English communication and proactive problem-solving are essential.