Global Operations Coordinator – Service Delivery

RemoteFetch; Philippines; Remote; PHP 420,000 - 660,000; Full time

Benefits offered by this job

HMO coverage with dependent

Salary Advance Program

Upskilling through Emapta Academy

Office gym access

Employee referral incentives

Government and Emapta benefits

Annual leave credits

Job summary

RemoteFetch is seeking an Operations Coordinator to support service delivery and commercial execution for global clients. You will ensure smooth coordination between technical teams and clients while improving operational accuracy and responsiveness.

The role requires 3+ years of experience, an engineering background, and strong organizational and communication skills. This is a Day shift with temporary WFH setup, Clark, Philippines, offering opportunities for growth.

Qualifications

• 3+ years of relevant experience
• Degree or background in Engineering
• Experience supporting international clients in a virtual capacity
• Strong attention to detail and organizational skills
• Self-motivated and able to work independently within deadlines
• Polite and professional phone manner
• Effective written and verbal communication skills
• Team-oriented with a positive attitude
• Strong time management and multitasking skills
• Ability to solve problems under pressure
• Experience coordinating documentation, reporting, invoicing, and records

Responsibilities

• Quotation Support: Coordinate with technicians and create service order quotations.
• Review customer requirements and technical specifications.
• Prepare and send professional quotes in a timely manner.
• Administrative Support: Upload and email service reports, invoices, insurance documents, and SWMS.
• Set up profiles and allocate inductions.
• Track expiry and competency requirements.
• Follow up on purchase orders and quotations.
• Handle upgrade and KPI extension requests.
• Manage work orders and monitor compliance status.
• Edit PDF documents and maintain accurate Excel records.
• Maintain service client database and generate operational reports.
• Collaborate closely with the onshore operations team.
• Perform additional duties as required.

Skills

Attention to detail

Independent worker

Communication skills

Time management

Problem solving under pressure

Documentation coordination

Client coordination

Team collaboration

Education

Engineering degree or background

Job description

RemoteFetch is seeking an Operations Coordinator to support service delivery and commercial execution for global clients. You will ensure smooth coordination between technical teams and clients while improving operational accuracy and responsiveness.

The role requires 3+ years of experience, an engineering background, and strong organizational and communication skills. This is a Day shift with temporary WFH setup, Clark, Philippines, offering opportunities for growth.