Remote Operations Manager — US Night Shift (ERP)

Core Group Company; Manila; Remote; PHP 964,000 - 1,378,000; Full time

Job summary

Core Group Company invites an experienced Operations Manager to join our fully remote team in the Philippines. You will oversee daily operations, coordinate project delivery, manage resources, and support sales operations across ERP/CRM platforms while aligning with U.S.

night-hours. The role demands strong leadership, program management, and process improvement skills, with 5+ years in operations management and hands-on experience with Jira, ERP/CRM systems.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Information Technology, or equivalent professional experience.
• At least 5 years of experience in operations management, project management, or service delivery.
• Experience coordinating remote teams and managing multiple projects simultaneously.
• Hands-on experience with Jira, Asana, Monday.com, or a similar project management tool.
• Experience with CRM, ERP, or business management systems.
• Experience supporting sales operations -- CRM pipeline hygiene, scheduling, lead nurturing, and proposal preparation.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal English communication skills.
• Experience developing SOPs and improving operational processes.
• Experience with ERP systems; hands-on Odoo implementation experience (functional configuration, go-lives, or client training) is strongly preferred.
• Willingness to pursue and obtain Odoo Functional Consultant certification if not already certified.
• Willingness and availability to work 3rd shift -- U.S. night hours (approx. 10 PM - 7 AM PHT).

Responsibilities

• Lead daily standups; monitor progress and blockers.
• Coordinate with team leads to ensure timely execution.
• Manage workloads and capacity.
• Identify and escalate operational blockers.
• Ensure task accountability and deadlines.
• Maintain SOPs and recurring meetings.
• Create, assign, and track tasks in Jira; manage boards.
• Coordinate project schedules, milestones, dependencies.
• Identify overdue tasks and risks.
• Convert leadership directives into Jira tickets.
• Support setup of new client engagements.
• Coordinate client meetings and MoM docs.
• Track client commitments and follow-through.
• Collaborate with account management on requirements.
• Escalate unresolved issues.
• Sales Ops: manage CRM pipeline, follow-ups.
• Prepare proposals and SOW drafts.
• Post-call summaries and update opportunities.
• Manage lead nurture queue.
• Reporting: weekly ops reports and KPIs.
• Monitor utilization, capacity, project performance.
• Track risks and opportunities for improvement.
• Develop SOPs and improve workflows.
• Coordinate internal systems projects.
• Maintain ERP/CRM/PM workflows.
• Microsoft 365 license audits.
• Recruitment support: candidate tracking and onboarding.
• Maintain org charts and employee docs.

Skills

Operations management

Project coordination

Team leadership

Sales operations support

Process improvement

English communication

Remote team coordination

Education

Bachelor's degree

Tools

Jira

Asana

Monday.com

Confluence

CRM/ERP systems

Job description

Core Group Company invites an experienced Operations Manager to join our fully remote team in the Philippines. You will oversee daily operations, coordinate project delivery, manage resources, and support sales operations across ERP/CRM platforms while aligning with U.S.

night-hours. The role demands strong leadership, program management, and process improvement skills, with 5+ years in operations management and hands-on experience with Jira, ERP/CRM systems.