Remote IT Operations Coordinator - US EST Night Shift

Somewhere

Philippines

Remote

PHP 768,000 - 920,000

Full time

17 hours ago

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Job summary

Somewhere is seeking an IT Operations Coordinator to join our remote team in the Philippines. This independent contractor role requires aligning IT support with US Eastern business hours (9 AM–6 PM EST).

You will handle vendor follow-ups, device lifecycle tasks, asset records, and documentation, ensuring secure, well-managed IT services for multi-site operations. A strong record of reliability and English communication is essential.

Qualifications

2+ years in IT support or systems administration, including remote support for US-based users.
Able to work full-time US Eastern hours, which is a night shift in the Philippines.
Hands-on Microsoft 365 administration: Entra ID users and groups, licensing, Exchange Online, and Intune.
Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Experience working tickets with an MSP or vendor and following them through to closure.
Clear written English for tickets, user emails, and documentation.
Careful record-keeping: inventories, logs, and checklists kept accurate without reminders.
Home internet of at least 50 Mbps down and 25 Mbps up.
Willingness to learn new tools and systems as the role grows.

Responsibilities

Support and vendor follow-up.
Log recurring issues so the manager can review them with the provider.
Route requests from the locations to the right vendor or internal contact.
Carry out onboarding and offboarding checklists: accounts, licenses, groups, MFA enrollment, and access removal.
Help prepare and verify laptops through Windows Autopilot and Intune.
Track device shipments and returns, and keep the IT asset register current.
Keep the Microsoft 365 directory up to date.
Submit and track routine requests with the telecom carrier.
Maintain records of circuits, accounts, devices, and vendor contacts for each location.
Help coordinate IT setup for newly acquired locations using an established checklist.
Check monthly carrier invoices and flag errors or credits.
Draft how-to guides, SOPs, and knowledge articles for the manager’s review.
Post approved updates to the company intranet and help organize SharePoint.
Keep a software inventory with owners, license counts, and renewal dates.
Compile security training results and follow up on MFA enrollment.
Schedule AI training sessions, keep training materials current, and track attendance.
Log AI use cases from departments and track adoption.