Remote Operations Manager - Strategy & Performance

weSource Management Consultancy Firm; Taguig; Remote; PHP 1,116,000 - 1,227,600; Full time

Job summary

A prominent consultancy firm in the Philippines is seeking an experienced Operations Manager for a remote position with a salary up to PHP110,000. The ideal candidate will oversee organizational performance, drive operational strategies, and manage client relationships. Strong leadership skills and at least 5 years of senior management experience in BPO Operations are essential. Proficiency in advanced Excel and familiarity with Salesforce are required. Immediate availability is preferred for this long-term role with a flexible work schedule.

Qualifications

• Minimum 5 years of senior management experience in BPO Operations and Management.
• Proficient in advanced Excel functions and features.
• Familiar with Salesforce, Trengo, and Pipedrive interfaces.

Responsibilities

• Develop and implement strategies for optimizing workflows.
• Establish performance metrics and monitor effectiveness.
• Develop training programs for new and existing team members.
• Manage client relationships and reporting frameworks.
• Work closely with sales and other departments to align operations.

Skills

Leadership and influencing

Advanced Excel functions

Coaching and development

Data analysis

Problem-solving

Communication skills

Tools

Salesforce

Trengo

Pipedrive

Job description

A prominent consultancy firm in the Philippines is seeking an experienced Operations Manager for a remote position with a salary up to PHP110,000. The ideal candidate will oversee organizational performance, drive operational strategies, and manage client relationships. Strong leadership skills and at least 5 years of senior management experience in BPO Operations are essential. Proficiency in advanced Excel and familiarity with Salesforce are required. Immediate availability is preferred for this long-term role with a flexible work schedule.