Remote Order Management Specialist (Night Shift, US Hours)

iSupport Worldwide; Manila; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Free lunch meal

Onsite gym with a free professional-in

Weekly fitness activity with prizes up

Weekly engagement activities with up 3

Free upskilling academy

State-of-the-art facilities

Sleeping quarters, game area, chatroom

Shower room

Job summary

iSupport Worldwide is seeking an Order Administration Specialist in the Philippines to support a rapidly growing US‑focused e‑commerce program. You will oversee orders from interface to departure from the distribution center, manage the inflow of orders, schedule their release to the fulfillment floor, and ensure they ship on time to meet daily cutoff times.

This role sits within the Order Administration department and reports to the Order Administration Supervisor, offering a growth path to

Qualifications

• Bachelor’s degree in Business, Supply Chain, Logistics, or related field or equivalent experience.
• 2–3 years of experience in order management, e‑commerce fulfillment, or 3PL/logistics operations.
• Hands-on experience with WMS and ERP systems (e.g., SAP, Oracle, NetSuite).
• Experience supporting US-based clients, preferably in logistics or supply chain.
• Excellent written and verbal English communication skills.

Responsibilities

• Order Release Management: release B2C orders efficiently to distribution floor to meet cutoffs.
• Order Type and Routing Knowledge: understand B2C order types and portal routing.
• Promotional Program Coordination: coordinate product discounts and new SKU releases for volume planning.
• Customer Liaison: communicate with the customer and maintain relationships.
• Problem Resolution: identify root causes and implement corrective actions.
• Quality and Compliance: ensure ISO 9001/14001 and conduct code adherence.
• Documentation and Administration: maintain accurate order records.

Skills

Order management

E‑commerce fulfillment

3PL/logistics operations

Attention to detail

English communication

Education

Bachelor’s degree in Business, Supply Chain, Logistics, or related field

Tools

Warehouse Management Systems (WMS)

ERP systems (SAP, Oracle, NetSuite)

Job description

iSupport Worldwide is seeking an Order Administration Specialist in the Philippines to support a rapidly growing US‑focused e‑commerce program. You will oversee orders from interface to departure from the distribution center, manage the inflow of orders, schedule their release to the fulfillment floor, and ensure they ship on time to meet daily cutoff times.

This role sits within the Order Administration department and reports to the Order Administration Supervisor, offering a growth path to