Remote Operations Lead — Healthcare & Process Automation

GoLean Health; Manila; À distance; PHP 526 000 - 614 000; Plein temps

Résumé du poste

Pillar Health Solutions is seeking an Operations Lead to build and continuously improve the operational engine behind the company. This is a hands-on remote, full-time role in a growing healthcare business with evolving processes.

You will partner with leadership, manage workflows among physician partners, staff, patients, dietitians, exercise professionals, and internal teams. You may optimize scheduling, referrals, or onboarding while implementing automation and SOPs to reduce repetitive work.

Qualifications

• 2+ years of experience in operations, program management and client success.
• Experience owning processes and outcomes rather than only completing assigned administrative tasks.
• Strong understanding of patient scheduling, provider coordination, documentation, healthcare administrative workflows, and service operations.
• Demonstrated ability to identify operational problems, investigate root causes, and independently implement solutions.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and spoken English.
• Strong communication skills and confidence interacting with physicians, practice staff, healthcare professionals, patients, and senior leadership.
• Experience creating or improving SOPs, workflows, dashboards, trackers, or operational systems.
• Strong attention to detail, particularly when working with patient information, documentation, billing information, and operational data.
• Ability to manage multiple priorities in a fast-moving, changing, or early-stage environment.
• Comfortable learning unfamiliar tools, systems, workflows, and processes independently.
• Practical experience using AI, automation, or technology to improve business processes.

Responsabilités

• Executive Support & Project Management: organize priorities, coordinate projects, manage follow-ups, and ensure tasks and deadlines are completed.
• Turn leadership discussions into clear action plans, coordinating with stakeholders and tracking progress.
• Prepare meeting summaries, presentations, reports, and other materials to support leadership decisions.

Connaissances

Operations management

Program management

Client success

Process ownership

Healthcare workflows

English communication

Cross-functional collaboration

Description du poste

Pillar Health Solutions is seeking an Operations Lead to build and continuously improve the operational engine behind the company. This is a hands-on remote, full-time role in a growing healthcare business with evolving processes.

You will partner with leadership, manage workflows among physician partners, staff, patients, dietitians, exercise professionals, and internal teams. You may optimize scheduling, referrals, or onboarding while implementing automation and SOPs to reduce repetitive work.