Remote Healthcare Operations Lead & Exec Support

GoLean Health; Taguig; Remote; PHP 526,000 - 614,000; Full time

Job summary

Pillar Health Solutions is seeking an Executive Assistant & Operations Partner to build and optimize the operational engine behind its healthcare services. This remote, full-time role requires hands-on leadership to connect physician partners, practice staff, patients, and internal teams while driving automation and efficient workflows.

You will work with leadership to identify bottlenecks, implement practical solutions, and measure outcomes, enabling scalable growth in a fast-moving,

Qualifications

• 2+ years of experience in operations, program management and client success.
• Experience owning processes and outcomes rather than only completing administrative tasks.
• Strong understanding of patient scheduling, provider coordination, documentation, healthcare administrative workflows, and service operations.
• Demonstrated ability to identify operational problems, investigate root causes, and independently implement solutions.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written and spoken English.
• Strong communication skills and confidence interacting with physicians, practice staff, healthcare professionals, patients, and senior leadership.
• Experience creating or improving SOPs, workflows, dashboards, trackers, or operational systems.
• Strong attention to detail, particularly with patient information, documentation, billing information, and operational data.
• Ability to manage multiple priorities in a fast-moving environment.
• Comfortable learning unfamiliar tools, systems, workflows, and processes independently.
• Practical experience using AI, automation, or technology to improve business processes.

Responsibilities

• Work closely with leadership to organize priorities, coordinate projects, manage follow-ups, and ensure important tasks and deadlines are completed.
• Turn leadership discussions, ideas, and decisions into clear action plans, while coordinating with stakeholders and tracking progress.
• Prepare meeting summaries, presentations, reports, and other business materials to support leadership and decision-making.
• Coordinate daily operational activities involving physician practices, patients, healthcare providers, and internal teams, ensuring smooth communication and timely resolution of concerns.
• Support practice onboarding, patient scheduling, provider coordination, documentation, and other healthcare administrative workflows.
• Identify operational inefficiencies, resolve recurring issues, and create or improve SOPs, checklists, templates, and standardized processes.
• Maintain spreadsheets, dashboards, trackers, and performance reports to monitor operational activities, business priorities, and KPIs.
• Analyze operational data, identify trends or potential issues, and provide leadership with actionable insights and recommendations.
• Leverage AI tools, automation, and digital platforms to streamline repetitive tasks, improve reporting, and increase overall business efficiency.

Skills

Operations

Project Management

Process Improvement

Analytics

Tools

EHR/EMR systems

Scheduling platforms

CRM tools

Job description

Pillar Health Solutions is seeking an Executive Assistant & Operations Partner to build and optimize the operational engine behind its healthcare services. This remote, full-time role requires hands-on leadership to connect physician partners, practice staff, patients, and internal teams while driving automation and efficient workflows.

You will work with leadership to identify bottlenecks, implement practical solutions, and measure outcomes, enabling scalable growth in a fast-moving,