Remote Operations & Insurance Claims Coordinator

Visa Hunt; Philippines; On-site; PHP 428,000 - 609,000; Full time

Benefits offered by this job

100% remote

Job summary

Visa Hunt is seeking a proactive Operations Coordinator to manage the job pipeline from intake to invoice, ensuring no task stalls and progress is communicated clearly to the team.

The role involves frequent calls with insurance companies, tracking inspections, appraisals, and invoices, and maintaining an up-to-date tracker. It requires excellent organization, persistence, and strong written/verbal communication in a fully remote setup.

Qualifications

• Experience in operations coordination, claims coordination, or a similar role in construction, restoration, roofing, or insurance-related services.
• Comfortable making a high volume of outbound calls to insurance companies, adjusters, and internal team members.
• Persistent and proactive by nature — you follow up without being asked and elevate before things become urgent.
• Highly organized with the ability to track multiple active jobs at different stages simultaneously without losing detail.
• Strong written and verbal communication skills — your phone calls are professional and your documentation is clear.
• Reliable in a remote environment with a quiet workspace and high-speed internet.

Responsibilities

• Receive and log incoming jobs, verifying they meet the required criteria before moving them into the active pipeline.
• Track all active jobs through each stage of the process — from intake through inspection, claim submission, appraisal, and invoice.
• Maintain an accurate, up-to-date job tracker so the team always knows exactly where each job stands.
• Proactively identify jobs that have stalled or been sitting without progress and elevate them to the Operations Manager before delays become problems.
• Ping sales representatives to confirm inspection dates have been scheduled for new incoming jobs.
• Follow up consistently until confirmation is received — do not wait for the information to come to you.
• Move jobs through the pipeline stages as milestones are hit and document each transition.
• Contact insurance companies by phone and email to request and obtain claim documents, adjuster assignments, and claim numbers.
• Follow up with insurance representatives weekly — or more frequently when deadlines are approaching — until all required documents and approvals are received.
• Track the status of submitted estimates and appraisals, calling the insurance company to check on progress and push for updates.
• Communicate clearly and professionally with adjusters — you know how to be persistent without being difficult.
• Document all insurance communications including contact names, dates, outcomes, and promised follow-up timelines.
• Coordinate with field technicians to ensure photo and data capture from job sites is submitted in a timely manner.
• Enter field data into the platform to generate the inspection report.
• Use the completed inspection report to write the estimate and prepare it for submission to the insurance company.
• Ensure all estimate submissions are complete, accurate, and sent to the correct insurance contact.
• Track all submitted estimates through the appraisal process — logging submission dates and expected response windows.
• Follow up with the insurance company on the status of submitted appraisals — making calls to confirm receipt, ask for timelines, and request updates.
• Provide clear, timely appraisal status updates to the internal team so everyone knows where each job stands.
• Once appraisal decisions are received, communicate the outcome and relevant details to the operations and invoicing team so the job can move forward.
• Upon appraisal approval, compile and send the required information to the invoicing team
• Ensure all documentation needed to close the job is organized, complete, and transmitted without delay.

Skills

Operations coordination

Claims coordination

High-volume calls

Organization

Communication

Tools

Insurance claim software

Job description

Visa Hunt is seeking a proactive Operations Coordinator to manage the job pipeline from intake to invoice, ensuring no task stalls and progress is communicated clearly to the team.

The role involves frequent calls with insurance companies, tracking inspections, appraisals, and invoices, and maintaining an up-to-date tracker. It requires excellent organization, persistence, and strong written/verbal communication in a fully remote setup.