Remote Operations Coordinator - Insurance Claims & Pipeline

Remote Raven; Philippines; On-site; PHP 344,000 - 517,000; Full time

Job summary

Remote Raven is seeking a proactive Operations Coordinator for a remote, long-term engagement with an Arizona roofing and storm restoration client. You will own the job pipeline from intake through invoice, driving progress and ensuring timely updates with insurance providers.

This phone-first role requires persistent communication with adjusters and a detail-oriented approach. You will coordinate with field techs, manage data in the platform, and escalate stalled jobs to keep claims moving to

Qualifications

• Experience coordinating operations or claims for restoration/roofing projects.
• Comfort making high volumes of outbound calls to insurers and adjusters.
• Highly organized with ability to track multiple active jobs.
• Strong written and verbal communication; reliable remote work setup.

Responsibilities

• Log and track new jobs through intake, inspection, appraisal, and invoicing stages.
• Proactively identify stalled jobs and elevate to Operations Manager.
• Communicate with insurance representatives regularly to obtain documents.
• Coordinate with field techs and enter data to generate inspection reports and estimates.

Skills

Outbound calling

Organization

Communication

Remote work discipline

Tools

JobNimbus

AccuLynx

JobProgress

Roofr

Excel

Word

Adobe Acrobat

Teams

OneDrive

Hubstaff

Job description

Remote Raven is seeking a proactive Operations Coordinator for a remote, long-term engagement with an Arizona roofing and storm restoration client. You will own the job pipeline from intake through invoice, driving progress and ensuring timely updates with insurance providers.

This phone-first role requires persistent communication with adjusters and a detail-oriented approach. You will coordinate with field techs, manage data in the platform, and escalate stalled jobs to keep claims moving to