Inbound Support Specialist - Remote & Onsite

MCI; San Fernando; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Comprehensive training

Ongoing coaching

Career advancement opportunities

Job summary

MCI, a leading tech-enabled business services company, is seeking enthusiastic Customer Service Representatives in San Fernando, Pampanga. This role involves providing exceptional support for inbound inquiries and technical issues.

Ideal candidates are motivated, possess great communication skills, and are eager to assist customers. MCI offers comprehensive training and ample career advancement opportunities, making it an excellent environment for growth.

Qualifications

• Must be at least 18 years of age.
• Excellent communication and interpersonal skills.
• Ability to type at least 20 words per minute.
• Strong customer service skills.

Responsibilities

• Answer inbound customer inquiries professionally.
• Resolve customer concerns effectively.
• Troubleshoot account-related issues.
• Document customer interactions using company systems.

Skills

Excellent communication

Problem-solving abilities

Basic computer skills

Data entry skills

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI, a leading tech-enabled business services company, is seeking enthusiastic Customer Service Representatives in San Fernando, Pampanga. This role involves providing exceptional support for inbound inquiries and technical issues.

Ideal candidates are motivated, possess great communication skills, and are eager to assist customers. MCI offers comprehensive training and ample career advancement opportunities, making it an excellent environment for growth.