Remote Onboarding & Customer Success Associate

Properly, Inc.; Philippines; Remote; PHP 287,000 - 408,000; Part time

Job summary

Properly Inc. is seeking a Customer Success - Onboarding Associate to guide new hosts and managers from signup to value realization. You will own the early journey, set up accounts, deliver training, and ensure a smooth first experience with Properly.

Work from anywhere in the Philippines as part of a remote team. You will collaborate with Sales, Operations, and Support to design onboarding processes, track milestones, and help customers reach outcomes that drive retention and expansion.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 2+ years experience in customer success, onboarding, customer service, or operations; hospitality/SAAS is a plus.
• Excellent written and verbal communication in English.

Responsibilities

• Lead onboarding for new hosts, property managers, and co-hosting clients from kickoff call to account setup.
• Deliver platform walkthroughs and training sessions on checklists, scheduling, inspections, and integrations.
• Track onboarding milestones and follow up to ensure accounts reach value.
• Build relationships with customers and perform product demos, check-ins, and account reviews.

Skills

English fluency

Customer success

Education

Bachelor's degree or equivalent practical experience

Job description

Properly Inc. is seeking a Customer Success - Onboarding Associate to guide new hosts and managers from signup to value realization. You will own the early journey, set up accounts, deliver training, and ensure a smooth first experience with Properly.

Work from anywhere in the Philippines as part of a remote team. You will collaborate with Sales, Operations, and Support to design onboarding processes, track milestones, and help customers reach outcomes that drive retention and expansion.