Customer Success - Onboarding Associate

Properly, Inc.; Philippines; Remote; PHP 287.000 - 408.000; Teilzeit

Zusammenfassung

Properly Inc. is seeking a Customer Success - Onboarding Associate to guide new hosts and managers from signup to value realization. You will own the early journey, set up accounts, deliver training, and ensure a smooth first experience with Properly.

Work from anywhere in the Philippines as part of a remote team. You will collaborate with Sales, Operations, and Support to design onboarding processes, track milestones, and help customers reach outcomes that drive retention and expansion.

Qualifikationen

• Bachelor's degree or equivalent practical experience.
• 2+ years experience in customer success, onboarding, customer service, or operations; hospitality/SAAS is a plus.
• Excellent written and verbal communication in English.

Aufgaben

• Lead onboarding for new hosts, property managers, and co-hosting clients from kickoff call to account setup.
• Deliver platform walkthroughs and training sessions on checklists, scheduling, inspections, and integrations.
• Track onboarding milestones and follow up to ensure accounts reach value.
• Build relationships with customers and perform product demos, check-ins, and account reviews.

Kenntnisse

English fluency

Customer success

Ausbildung

Bachelor's degree or equivalent practical experience

Jobbeschreibung

About the Role

Properly Inc. is an AI-native property operations and co-hosting platform for short-term rentals, trusted by hosts and property managers for over a decade. Our AI learns each home in detail and sets up everything needed to run it well, taking customers from signup to a professionally run rental in a fraction of the usual time. AI-powered remote inspections verify cleaning and staging quality, automated scheduling dispatches turnover jobs, and AI-assisted communication keeps every stay on track. Hosts, property managers, and service providers use Properly to run operations that used to take entire teams. We are looking for a driven, people-first Customer Success - Onboarding Associate to guide new customers from signup to success and make their first experience with Properly a great one.

In this role, you will own the early customer journey: welcoming new hosts and managers, setting up their accounts, training them on the platform, and making sure they reach value quickly. You will work closely with our Sales, Operations, and Support teams, giving you broad exposure to how a growing SaaS business runs, from revenue and retention through to process design.

Responsibilities

Customer Onboarding

• Lead onboarding for new hosts, property managers, and co-hosting clients, from kickoff call through account setup, property and listing configuration, and first live turnover
• Deliver platform walkthroughs and training sessions covering checklists, job scheduling, remote inspections, and integrations
• Track onboarding milestones and follow up proactively so no new account stalls before reaching value

Customer Success

• Build lasting relationships with customers and turn new signups into long-term champions of Properly
• Run product demos, check-in calls, and periodic account reviews with active customers
• Spot opportunities to expand accounts with additional properties, services, or product tiers, and hand qualified opportunities to the right team

Client Servicing

• Act as the first point of contact for onboarding-stage questions and coordinate with Support on technical issues
• Maintain accurate records of each account's setup status, open items, and next steps in our internal tools
• Keep onboarding documentation, templates, and training materials current for both customers and internal teammates

Process Improvement

• Flag friction points in the onboarding journey and propose fixes
• Collaborate with Sales, Operations, and Product to refine playbooks, SOPs, and handoff processes

You Would Be a Great Fit If...

• You speak and write perfect English and are highly articulate on calls, in demos, and in writing
• You are exceptionally curious, always digging into how things work and why customers do what they do
• You are an early tech adopter and a quick learner, comfortable picking up new tools fast and working alongside AI every day
• You are an extrovert who gets energy from talking to people, and you genuinely enjoy teaching customers and seeing them succeed
• You are detail-oriented and organized, and nothing falls through the cracks on your watch
• You stay calm in ambiguity and adapt quickly when priorities shift
• You are self-motivated, with a strong work ethic and the ability to juggle multiple accounts and projects at once in a fast-moving environment
• You get excited about building and improving processes, not just following them
• You have a Bachelor's degree or equivalent practical experience
• You bring at least 2 years of experience in customer success, onboarding, customer service, or operations; experience in hospitality, short-term rentals, or SaaS is a plus

Workplace and compensation

Workplace type: Remote (Philippines).

Employment type: Contract.

Compensation starts at $4.00 USD per hour, paid as an independent contractor.