Customer Success Associate: Onboarding & Growth Signals

Open iT, Inc.; Lucena; On-site; PHP 300,000 - 400,000; Full time

Job summary

Open iT, Inc. is seeking an Associate Customer Success Representative in Lucena, Philippines. This role involves supporting customer engagement, onboarding coordination, and ensuring successful adoption of our solutions.

You will identify early signs of risk, provide proactive customer checkups, and assist with onboarding activities. Ideal candidates have 1-2 years of experience in customer success, and familiarity with SaaS business models, and CRM systems. If you are detail-oriented and eager to succeed, we want you on our team.

Qualifications

• 1-2 years of experience in customer success or account management.
• Basic understanding of SaaS and cloud-based software.
• Ability to interpret customer usage data.

Responsibilities

• Identify early warning signs of churn before they impact the client.
• Schedule monthly touchpoints to ensure value realization.
• Assist in coordinating onboarding activities for smooth adoption.
• Support product roadmap discussions and gather user feedback.
• Coordinate early-stage Proof of Concepts.
• Keep stakeholders informed during delivery and onboarding.
• Monitor license consumption to identify upsell opportunities.

Skills

Customer engagement

Proactive communication

Technical literacy

Data awareness

Excellent verbal and written communication

Tools

CRM systems

MS Dynamics

Salesforce

HubSpot

Job description

Open iT, Inc. is seeking an Associate Customer Success Representative in Lucena, Philippines. This role involves supporting customer engagement, onboarding coordination, and ensuring successful adoption of our solutions.

You will identify early signs of risk, provide proactive customer checkups, and assist with onboarding activities. Ideal candidates have 1-2 years of experience in customer success, and familiarity with SaaS business models, and CRM systems. If you are detail-oriented and eager to succeed, we want you on our team.