Remote Onboarding & Training Specialist

SupportNinja; Philippines; Remote; PHP 335,000 - 558,000; Full time

Job summary

SupportNinja is seeking a Customer Onboarding & Training Coordinator to remotely coordinate onboarding and training for new customers in the Philippines. You will schedule sessions, deliver training, and track progress to ensure smooth adoption of products or services.

The role emphasizes strong presentation skills, organizational excellence, and effective communication, with remote work setup and BYOD expectations.

Qualifications

• Minimum 1 year in customer onboarding, training, or related role.
• Strong presentation and facilitation skills for engaging sessions.
• Excellent organizational ability to manage multiple onboarding cases.
• Clear written and spoken communication.
• Proficiency with training tools, LMS, or onboarding platforms.
• Customer-focused with the ability to guide customers through onboarding.

Responsibilities

• Coordinate onboarding and training sessions for new customers.
• Deliver product training via live sessions, webinars, or self-service materials.
• Track onboarding milestones and follow up on actions.
• Serve as primary contact for onboarding questions.
• Maintain onboarding materials and update as needed.
• Collaborate with internal teams to resolve onboarding issues.

Skills

Onboarding & training

Presentation & facilitation

Organization & multitasking

Communication skills

Independent work

Customer service orientation

LMS proficiency

Tools

Salesforce

Zendesk

Job description

SupportNinja is seeking a Customer Onboarding & Training Coordinator to remotely coordinate onboarding and training for new customers in the Philippines. You will schedule sessions, deliver training, and track progress to ensure smooth adoption of products or services.

The role emphasizes strong presentation skills, organizational excellence, and effective communication, with remote work setup and BYOD expectations.