Remote Night-Shift Client Success & Operations Coordinator

Peoplepartners BPO Inc.; Quezon City; Remote; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Permanent Work-from-home setup

Night Shift Schedule

Company-provided equipment

Secondary Wi-Fi Modem

Leave credits on Day 1

13th Month Pay

Monthly Gift Voucher

Milestone Tokens

Life Beyond the Screen

Team events

Job summary

PeoplePartners BPO Inc. is hiring a Client Success & Operations Coordinator for a fully remote, night-shift role that supports a U.S.-based client.

In this role you’ll oversee onboarding, keep projects on track, monitor deadlines and dependencies, and ensure documents and communications stay organized and accessible for all stakeholders. You’ll maintain accurate CRM records, coordinate meetings, and escalate issues to the right teams, while delivering proactive updates and a reliable,

Qualifications

• 2+ years of experience in Client Success, Account Coordination, Operations, or similar.
• Strong written and verbal communication skills.
• Strong organizational and time-management skills.
• Ability to manage multiple clients, deadlines, and priorities.
• Strong attention to detail and follow-through.
• Ability to work independently and take ownership of responsibilities.
• Comfortable communicating with clients via email, phone, and video calls.
• Ability to maintain confidential client information appropriately.

Responsibilities

• Keep clients informed of next steps, meetings, deadlines, and outstanding requirements.
• Follow up on missing documents, approvals, and action items.
• Support new-client onboarding and internal hand offs.
• Monitor client workflows, deadlines, dependencies, and outstanding tasks.
• Maintain accurate CRM records, notes, and client information.
• Coordinate meetings, reminders, and follow-up activities.
• Identify stalled tasks, workflow bottlenecks, and potential delays.
• Escalate technical or complex client matters to the appropriate team members.
• Prepare correspondence, trackers, and client-facing documents.
• Support operational and client reporting.
• Maintain process and workflow documentation.
• Coordinate across client-facing, operational, and technical teams.

Skills

Communication

Organization

Time management

Multi-tasking

Attention to detail

Independent worker

Client communication

Tools

Zoho

Salesforce

HubSpot

ClickUp

Monday.com

Asana

Job description

PeoplePartners BPO Inc. is hiring a Client Success & Operations Coordinator for a fully remote, night-shift role that supports a U.S.-based client.

In this role you’ll oversee onboarding, keep projects on track, monitor deadlines and dependencies, and ensure documents and communications stay organized and accessible for all stakeholders. You’ll maintain accurate CRM records, coordinate meetings, and escalate issues to the right teams, while delivering proactive updates and a reliable,