Remote Night-Shift Client Operations & Success Lead

cardinaleducation

Metro Manila

On-site

PHP 3,392,967 - 5,243,676

Full time

14 days+

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Benefits offered by this job

Fully remote

Merit-based raises

Mentorship program

Career development

Team events

Cross-functional exposure

Job summary

Cardinal Education is a premier educational consulting firm offering coaching, test prep, and admissions advising. The Connect Division manages client operations, logistics, and relationships to ensure a seamless, high-value experience for each family.

The Client Operations Specialist will own ongoing relationships from onboarding through ongoing support, coordinating with coaches, billing teams, and cross-functional leaders to ensure timely service, address concerns, and retain long-term

Qualifications

2+ years in a client-facing or process-driven role (Account Management, Customer Success, Operations Coordination, Project Coordination).
Experience actively managing accounts, processes, or projects.
Excellent written and verbal communication skills.
Strong organizational skills with attention to detail.
Empathetic, service-oriented mindset with strong follow-through.

Responsibilities

Serve as the primary point of contact for families after onboarding, managing ongoing service delivery and communication.
Conduct regular client check-ins and provide timely, personalized support to maintain high satisfaction and engagement.
Track client engagement and service quality, maintain records, and suggest improvements to boost outcomes and retention.
Coordinate service launches and scheduling by aligning with internal teams and maintaining updated documentation.
Identify opportunities to improve or automate recurring workflows and implement process improvements.
Collaborate with Sales and Marketing to align messaging and support client experience.