US Client Success & Operations Coordinator (WFH - Night Shift) | ZR_1361_JOB

Peoplepartners BPO Inc.; Quezon City; Remote; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Permanent Work-from-home setup

Night Shift Schedule

Company-provided equipment

Secondary Wi-Fi Modem

Leave credits on Day 1

13th Month Pay

Monthly Gift Voucher

Milestone Tokens

Life Beyond the Screen

Team events

Job summary

PeoplePartners BPO Inc. is hiring a Client Success & Operations Coordinator for a fully remote, night-shift role that supports a U.S.-based client.

In this role you’ll oversee onboarding, keep projects on track, monitor deadlines and dependencies, and ensure documents and communications stay organized and accessible for all stakeholders. You’ll maintain accurate CRM records, coordinate meetings, and escalate issues to the right teams, while delivering proactive updates and a reliable,

Qualifications

• 2+ years of experience in Client Success, Account Coordination, Operations, or similar.
• Strong written and verbal communication skills.
• Strong organizational and time-management skills.
• Ability to manage multiple clients, deadlines, and priorities.
• Strong attention to detail and follow-through.
• Ability to work independently and take ownership of responsibilities.
• Comfortable communicating with clients via email, phone, and video calls.
• Ability to maintain confidential client information appropriately.

Responsibilities

• Keep clients informed of next steps, meetings, deadlines, and outstanding requirements.
• Follow up on missing documents, approvals, and action items.
• Support new-client onboarding and internal hand offs.
• Monitor client workflows, deadlines, dependencies, and outstanding tasks.
• Maintain accurate CRM records, notes, and client information.
• Coordinate meetings, reminders, and follow-up activities.
• Identify stalled tasks, workflow bottlenecks, and potential delays.
• Escalate technical or complex client matters to the appropriate team members.
• Prepare correspondence, trackers, and client-facing documents.
• Support operational and client reporting.
• Maintain process and workflow documentation.
• Coordinate across client-facing, operational, and technical teams.

Skills

Communication

Organization

Time management

Multi-tasking

Attention to detail

Independent worker

Client communication

Tools

Zoho

Salesforce

HubSpot

ClickUp

Monday.com

Asana

Job description

Client Success & Operations Coordinator (Remote-Night Shift)

About PeoplePartners

• At PeoplePartners, great work starts with great people - and we’re proud to be a Great Place to Work certified company.

• We connect talented professionals with exciting opportunities supporting U.S.-based businesses, giving you the chance to build global experience without leaving home. You’ll join a people-first culture where growth is encouraged, contributions are valued, and there’s always something new to learn.

• If you’re looking for a role where you can grow your career, work with international teams, and genuinely enjoy the people you work with, you’ll feel right at home here.

Role Overview

• Some people see a list of outstanding items. You see a mission.

• As our Client Success & Operations Coordinator, you’ll sit at the intersection of client success and operations, helping keep multiple client engagements moving from onboarding through ongoing delivery.

• You’ll make sure clients know what happens next, documents don’t disappear into the abyss, deadlines stay visible, meetings happen when they should, and stalled tasks get the attention they need.

• You won’t be expected to solve complex tax or technical questions. Knowing when to escape and who to involve is part of doing this role brilliantly.

• If closing loops, creating order, and giving clients confidence that everything is under control sounds satisfying, this could be your kind of role.

Key Responsibilities

• Keep clients informed of next steps, meetings, deadlines, and outstanding requirements.

• Follow up on missing documents, approvals, and action items.

• Support new-client onboarding and internal hand offs.

• Monitor client workflows, deadlines, dependencies, and outstanding tasks.

• Maintain accurate CRM records, notes, and client information.

• Coordinate meetings, reminders, and follow-up activities.

• Identify stalled tasks, workflow bottlenecks, and potential delays.

• Escalate technical or complex client matters to the appropriate team members.

• Prepare correspondence, trackers, and client-facing documents.

• Support operational and client reporting.

• Maintain process and workflow documentation.

• Coordinate across client-facing, operational, and technical teams.

Job Requirements

Required Qualifications:

• 2+ years of relevant professional experience in Client or Customer Success, Account Coordination, Operations, Client Services, Administration, Project Coordination, or a similar role.

• Strong written and verbal communication skills.

• Strong organizational and time-management skills.

• Ability to manage multiple clients, deadlines, and priorities.

• Strong attention to detail and follow-through.

• Ability to work independently and take ownership of assigned responsibilities.

• Comfortable communicating with clients via email, phone, and video calls.

• Ability to maintain accurate records and handle confidential client information appropriately.

Preferred Qualifications:

• Experience supporting a U.S.-based professional-services business.

• Experience in tax, accounting, financial services, wealth management, legal, consulting, or advisory services.

• Experience with CRM or workflow platforms such as Zoho, Salesforce, HubSpot, ClickUp, Monday.com, or Asana. Equivalent platforms are also relevant.

• Familiarity with Microsoft 365, Google Workspace, document management, e-signature, and scheduling systems.

Why Join PeoplePartners?

• A great role should give you more than a list of tasks. At PeoplePartners, you’ll have the opportunity to build international experience, develop your skills, and grow your career while being part of a genuinely people-first workplace.

• As part of our Great Place to Work certified culture, you can look forward to learning and development opportunities, team engagement activities, and a supportive environment where people are trusted to take ownership of their work.

• You’ll also enjoy the advantages of a work-from-home setup, while gaining valuable exposure to a U.S.-based business and collaborating with professionals across different functions.

• Most importantly, you’ll be doing work that matters: helping clients feel informed, keeping important processes moving, and making life easier for the teams around you.

If you’re reading this thinking, “Keeping all those moving pieces organized sounds weirdly satisfying,” we should probably talk.

Work Details

• Employment Type: Full Time

• Work Setup:Fully Remote

• Schedule: Monday-Friday

• Working Hours:Night Shift

• Client: U.S.-based

Company Benefits

• Permanent Work-from-home setup.

• Night Shift Schedule.

• Company-provided equipment.

• Secondary Wi-Fi Modem.

• 21 Leave Credits Annually - Leave benefits begin on Day 1.

• 100% conversion of UNUSED leave credits.

• HMO on Day 1.

• 13th Month Pay.

• Monthly Gift Voucher.

• Milestone Tokens (Birthday/Anniversary/Christmas).

• A Life Beyond the Screen #WorkLifeBalance.

• Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.